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Project Coordinator

ERT


Location:
Raleigh, North Carolina
Date:
07/12/2017
2017-07-122017-08-11
Job Status:
Full Time
Categories:
  • Clinical Operations
ERT
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Job Details

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that our customers can move ahead with confidence. With more than 45 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so it can adapt without compromising standards.

Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety. Over the past four years, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs, and CROs have relied on ERT solutions in 9,500+ studies spanning three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence. For more information, go to ert.com or follow us on LinkedIn, Twitter, and Facebook.

 Sound like a company you'd like to join? We have a great 3+ month temporary opportunity in our Raleigh office that you might want to consider!

 So join us as a temporary Project Coordinator and work with your assigned ERT Project Managers in the development and delivery of eCOA products and services to ensure satisfaction on the part of the client.

Essential Duties and Responsibilities:

Deliver superior customer service by providing best business practices and support in using ERT’s products for the duration of client’s clinical trials

Work and collaborate with project team/s of diverse talents (Project Manager, Software Engineer, Database Engineer, Archive team, etc) in development and delivery of ERT products to help clinical research industry obtain high quality data.

Pro-actively manage lifecycle of issues from being reported by customer to its resolution by the support and development teams.

Record and track key project monitoring and tracking metrics.

Meet regularly with clients via phone and/or web to provide weekly monitoring updates, track on going issues and communicate project status.

Meet regularly with Team Leader to discuss workload, communicate project issues and address individual development.

Fulfill Project Coordinator study specific tasks during each phase of the project.

Development – (Study Documentation, Deployment Planning, Internal Training)

Monitoring – (Project Reporting, Issue management and resolution, Project process improvements, Mid Study Changes, Inventory management)

Close Out – (Data reconciliation and resolution, Inventory reconciliation, Study documentation management)

OTHER DUTIES AND RESPONSIBILITIES:

Ensure compliance with timely training completion/documentation.

Respond to customer inquiries and participate in customer calls/meeting upon Project Manager request.

Take the lead in managing various aspects of a project as requested.

Other related projects and tasks as assigned.

 The duties and responsibilities listed in this job description represent the major responsibilities of the position.  ERT reserves the right to amend or change these duties. Other duties and responsibilities may be assigned, as required.  This job description and any attachments do not constitute or represent a contract.

Qualifications:

Education Minimum:  BS, BA or equivalent

Ability to manage multiple tasks simultaneously

Ability to organize and manage multiple priorities with multiple stake holders.

Experience dealing with external customers and have a customer service orientation

Comfortable operating in a technologically dynamic environment.

Willingness to adopt new systems and adhere to established business practices.

Knowledge and comfort in using all applications included in the Microsoft Office Product Suite.

Healthcare and/or medical experience, preferred. Knowledge of or ability to learn about the drug development process.

Strong interest in the application of new technology to the clinical trials process

Comfortable working in a fast-paced, small company environment.

Excellent Verbal and Written communication skills

Up to 20% Travel