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Project Manager-eCommerce

Kelly Services

Austin, TX
Job Code:
  • Business Development/Operations
  • Project Management
Kelly Services
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Job Details

Job Title Project Manager-eCommerce

Jobid US41L8AM_BH1435074

Location: Austin, TX, 78769, USA

Description As a Project Manager (eCommerce) working with Kelly Services, you will lead the Contact Center track for all medium to large-sized, global cross-functional projects as well as apply project management methodology to support the implementation of key systems and/or business processes in a Contact Center Assisted Sales Service environment. Your experience in eCommerce and/or Contact Center portfolio projects is the key to winning this role. Send your resume for immediate review and feedback.

**Responsibilities Include:**

+ Oversee end-to-end implementation of several global portfolio projects focusing on the interactions between contact center agents and customers, facilitating an overall great customer experience

+ Consultant during design and development phases of ecommerce campaign projects.
+ Managing and communicating the development and process the of project launch plans.

+ Lead the coordination of resources, project scope, business requirement documentation, project documentation, project status reporting, project risk management, timelines, project communication, change management as well as post-implementation audit reviews.
+ Oversee all aspects of the project including business requirements documentation, stakeholder analysis, timelines, budgets, resource allocation, scope, definition and project communication. Collaborate with business partners and regional counterparts to efficiently write requirements.
+ Ability to influence decisions and facilitate change management through collaboration and leadership
+ Candidate must be able to act as a liaison between the business and technology groups to ensure business project needs are adequately met with technology solutions
+ Ability to gain alignment between the technology and business strategy to create a phenomenal customer experience by proactive partnering with all levels, including Sr. Leaders, the Business and Operations communities. Maintains a positive attitude Exceptional communication and facilitation skills Thrives in ambiguous work environment Strong team player with a high degree of flexibility
**Basic Qualifications:**

+ Must have 5+ years of project management experience in eCommerce and/or Contact Center environment
+ Must have 3-5 years’ experience in data compliance experience or GDPR which is General Data Protection Regulation,
+ A proven track record of successfully leading multiple concurrent projects of medium 4-8 months and large 8-12 months scope
+ Ability to use data and analysis to support process flows and to influence other
+ Proven experience creating effective Business Requirement Documentation
+ Change management, SME, business analyst, or project manager
**Why Kelly** **®** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies inindustry leading organizations. Top companies throughout the world have trusted Kelly as a premiersource of engineering talent and services since 1965. And engineering job seekers know Kelly as a firmwith an unmatched reputation for quality, integrity and professionalism. Whether you seek the varietyand flexibility of working on short term project engagements, or prefer contract-to-hire or directhire placement with our clients, apply with Kelly to explore opportunities that suit your specificprofessional interests.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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