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15 days old

Project Manager

Kelly Services
Mettawa, IL 60048
Every day, Kelly Services connects professionals with opportunities to advance their careers. We currently have an exciting contract opportunity with one of our leading clients!


**Title:** Project Manager


**Location:** Mettawa, IL


**Duration:** 12 months


**Overview**


+ The Project Manager III is expected to have comprehensive understanding of and the ability to effectively author and create new knowledge articles for various client software and hardware platforms and to interact and network within various levels, departments and personnel both internally and externally.

+ They will act as a second level of technical support for his/her respective assigned client teams and is responsible for making sure that the knowledge management system contains the most updated and relevant information.


**Responsibilities**


+ Work with project teams rolling out new software/hardware/tools/initiatives/SF etc. to determine needed help desk support and training.

+ Act as point of contact for Customer Support Agents on policy, procedure, troubleshooting, and problem solving.

+ Documentation and trend analysis

+ Prepare troubleshooting techniques or resolutions


**Required Qualifications**


+ 10 + year experience

+ Bachelors Degree

+ Prior Knowledge Engineer or Knowledge Base Management experience

+ Help Desk management experience

+ Ability to meet deadlines and targets, ability to lead a team, adaptable to change

+ Superior customer service skills

+ Strong interpersonal and communication skills

+ Decision making abilities and continuous improvement mentality

+ Ability to work in a fast pace, high pressure technical work environment through usage of multiple leading-edge tools


**Additional Information**


+ Monday Friday, 8:30am 5pm, overtime may be needed occasionally

+ Currently working remotely, but will be required to report onsite when restrictions are lifted

+ Potential domestic travel occasionally


**Important information:** This position is recruited for by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States. Please contact Taryn Carbone ( taryn.carbone@kellyservices.com ) for immediate consideration.


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-31 Expires: 2021-07-01

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Project Manager

Kelly Services
Mettawa, IL 60048

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