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Provider Relations Sr. Associate

Kelly Services

Franklin, TN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Provider Relations Sr. Associate

Jobid US24R6SC_BH1429636

Location: Franklin, TN, 37065, USA

Description **Provider Relations Sr. Associate, Franklin, TN**

Kelly Services is seeking a Provider Relations Sr. Associate to be responsible for incoming telephonic customer service and support handling provider inquiries, questions and complaints for one of our top clients in Franklin, TN.

**Length:** 6 Months (Contract W2)

**Pay Rate:** $16.00-17.00/hr. (W2- All Inclusive)

**Shifts:** Schedule is Mon-Fri. (option of choosing a 9:00-5:30 CST schedule OR a 9:30-6:00 CST schedule.)

**Training:** 8:00a-4:30p CST (approx. 4-5 weeks)


+ Responds to provider inquiries, concerns, complaints, appeals and grievances.
+ Initiates and maintains effective channels of communication with providers and related office staff.
+ Monitors and track service issues and inquiries and assists with the identification of educational opportunities/programs to improve overall services to the provider network.
+ Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated and sensitive issues.
+ Demonstrates knowledge of Providers in assigned geographic area. Understands interrelationships among providers in local market.
+ Manage appropriate physician correspondence.
+ Respond to provider inquiries and instructions regarding provider data in systems. Coordinate these provider interactions with Provider Relations Representatives and Matrix Partners as necessary.
+ Manages the batching and Credentialing Required Adds into the Newton workflow application.
+ Coordination and handling of physician orientations for new and existing providers (mailing out provider orientation packages, scheduling provider appointments for conference call, confirming appointments via phone).
+ Provides continuing education of providers via phone on claim submission, claim resubmission and use of provider website and customer service on the statusing of outstanding claims and electronic submission.
+ Initiates and maintains effective channels of communication with matrix partners, particularly with provider services staff in the field.

+ Bachelor’s Degree required or equivalent work experience
+ Minimum of 2 years managed healthcare experience
+ Previous customer service experience required.
+ Ability to use PC software and multiple systems
+ Ability to problem solve
+ Previous claim, coding, billing experience preferred
+ General product(s) and customer knowledge
+ Solid oral and written communication skills
+ Excellent influencing and executive presentation skills.
+ Team player with proven ability to develop strong working relationships within a matrix organization.
+ Technical/Functional expertise: Customer Service, Provider Services, Billing, Coding, Correspondence, Customer Service, Claims.
**Apply Today!**

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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