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28 days old

QA Customer Service Specialist

Kelly Services
Bedford Park, IL 60499
**Quality Assurance Customer Service Specialist**


**Shift: Monday-Friday 8AM-4PM**


**Location: Near Bedford Park IL**


**Pay: $30-35/hr**


**Kelly Science and Clinical has an immediate need for a QA Customer Service Specialist working with one of our global leaders in the food industry. This is a contract role anticipated to be 6 months and hiring urgently.**


**Responsibilities:**


+ Lead, manage and coordinate all activities associated with customer complaints through the Q-Notes SAP module.

+ Launch all site complaint investigations, assign and follow up on all tasks including root cause investigations, corrective and preventive actions, verifications of corrective and preventive actions and customer written responses to drive continuous improvement of our processes and the Customer Experience.

+ Work with key personnel within the plant to resolve customer complaints and issue response letters as needed.

+ Compile weekly and monthly complaint reports

+ Update KPIs as necessary

+ Act as champion of accurate root cause analysis for customer concerns.


**Requirements:**


+ Degree in a scientific field preferred (Food Science/Chemistry/Biology)

+ Experience working in QA with food or pharmaceutical ingredients required.

+ Experience with ISO, HACCP, Food Safety and training a plus.

+ Excellent oral, written, and communication skills. Provide examples of formal written communication.

+ Ability to understand customer requirements and implement meaningful corrective actions to enhance the ease of doing business with Ingredion.

+ Ability to evaluate and prioritize position responsibilities to meet established timelines.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2022-05-30 Expires: 2022-06-30

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QA Customer Service Specialist

Kelly Services
Bedford Park, IL 60499

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