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6 days old

QN COORDINATOR

Kelly Services
Midland, MI 48670
QUALITY NOTIFICATION LOGISTICS COORDINATOR



Our Fortune 500 customer located Midland , MI has a six month assignment with possible extension, for a QN Coordinator. The role is responsible for monitoring and coordinating Quality Notification (QN) activities for Marine and Air Freight shipments for North America. The purpose of this role is to ensure these activities are executed in line with the established work process and the functional requirements of the Corrective Action Management Process (CAMP) process and SC Operations.





Role Description



The QN Coordinator role is responsible for monitoring and coordinating Quality Notification (QN) activities for Marine and Air Freight shipments for North America. The purpose of this role is to ensure these activities are executed in line with the established work process and the functional requirements of the Corrective Action Management Process (CAMP) process and SC Operations.





Job Expectations




+ Responsible to manage the Customer complaints (QNs) related to Marine Packed Cargo and Air Freight and Border Crossing work processes from QN opening to closure.

+ Execute specific responsibilities of a Corrective Action Management Process (CAMP) role.

+ Generate effective resolutions by raising the quality of Root Cause Investigations.

+ Manage QNs to make sure prompt and thorough resolution is provided for issues.

+ Utilize QN escalation process within Logistics Quality organization.

+ Perform trend analysis to identify areas of improvement to be addressed with Outplant Specialists, Modal Leaders, internal functions and external Logistics Service Providers, Freight Forwarders, Brokers and ocean carriers.







Activities




+ Process customer complaints (QNs)

+ Timely escalate and/or resolve immediate measures assigned to their area of focus

+ Report product and service quality and safety issues to Modal Leaders

+ Assist Zone Outplant Specialists in Root Cause Investigation

+ Ensuring follow through on assigned activities is completed promptly

+ As a communication focal point, work with Business Leaders or designates to ensure accurate /timely communication and resolution of the QNs

+ Outline and discuss trends for quality issues



Education Qualification



Associates degree preferred



Experience



0 - 2 years



Other Qualifications



Preferred experience in SAP ECC, Microsoft Office






























**Why Kelly** **** **?**



With Kelly, youll have access to some of the worlds highest regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.


You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your careerconnect with us today.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Posted: 2020-01-13 Expires: 2020-02-13

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QN COORDINATOR

Kelly Services
Midland, MI 48670

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