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21 days old

Quality Assurance Analyst

Kelly Services
Olivette, MO 63132
One of our clients, is currently seeking **Quality Assurance Analysts** for temporary contract positions with the possibility of an ongoing extension and being hired. These positions are located in **Olivette, MO and you must be able to work at this location.**



By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast paced corporate environment and be an integral part to the Financial Services Team.



**JOB DESCRIPTION:**




+ Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards.

+ Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees.

+ Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

+ Reviews and analyzes complex quality related data for the assigned areas.

+ Recommends and assists in implementing changes in policies and procedures to improve work quality and productivity.



**QUALIFICATIONS:**




+ Multi-year experience with auditing and/or call monitoring

+ Extensive knowledge of products, regulatory standards, policies and procedures applicable to collections.

+ MS Excel and Data entry skills required

+ Must have excellent communication and PC skills

+ HS Diploma or GED

+ Great attention to detail



**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**




+ Competitive pay

+ Paid holidays

+ Year-end bonus program

+ Recognition and incentive programs

+ Access to continuing education via the Kelly Learning Center



****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, please use the SUBMIT RESUME button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position **(parisjm@kellyservices.com).** Your resume must be received via the **SUBMIT RESUME** button included within**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Posted: 2019-10-21 Expires: 2019-11-21

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Quality Assurance Analyst

Kelly Services
Olivette, MO 63132

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