23 days old

Quality Assurance Associate

Kelly Services
Pittsburgh, PA 15222
**Customer Service Quality Assurance Associate opportunities at Kelly Services**

**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you. How about this one?** Were seeking a **Quality Assurance Associate** to work in Pittsburg, PA. With us, its all about finding the job thats just right.

**Why you should apply to be** **a Quality Assurance Associate:**

+ Mon-Fri 8:30 am-5 pm

+ Possible temp-hire

+ Pay Rate $20/hour

+ Access to outstanding Kelly perks via

**Whats a typical day as a Quality Assurance Associate:**

+ Able to monitor telephone calls and other communications between the patients and the Customer Care Center

+ Being able to understand the goal of a culture of empathy across the Customer Care Center that is to be transmitted and communicated in all patient interactions

+ Exceptional customer service required for inpatient care/health care case management engagement

+ Participate in calibration sessions with business partners to ensure quality expectations are being met

+ Work in conjunction with training to ensure QA participation with new programs, new hire classes on existing programs, and/or changes to programs.

+ Maintain positive, consistent, and effective communication with associates, peers, and leadership teams

+ Identify, communicate, and monitor trends and quality risks and serve as a resource regarding quality concerns or issues

**This job might be an outstanding fit if you:**

+ High School Diploma or equivalent.

+ Experience 1 to 3 years in a quality assurance or quality auditing role preferably in a call center environment

+ Experience in pharmacy benefits, health care insurance, claims processor or medical billing background is a plus.

+ Problem-solver, results orientated, active listening, and high level of attention to detail.

+ Call Center or Claim Processing experience is a plus.

+ Intermediate understanding of all Microsoft Office Products (Excel, Word, PowerPoint) and SOP

+ Very strong verbal and written communication skills to enable relationships across all levels of the organization. Fluent in English/Spanish (a plus).

+ Must have an extreme sense of patient/customer empathy

+ Work in a matrix environment requiring strong collaboration skills.

**What happens next:**

Once you apply, youll proceed to the next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

**Schedule an interview with me!** or give me a call-302-295-0270

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Quality Assurance Associate** today!

**\#Professional #Customer Service #WhatsNext** **\#NorthCRT2022**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-05-30

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Quality Assurance Associate

Kelly Services
Pittsburgh, PA 15222

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