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Quality Assurance Scientist

Kelly Services

Chaska, MN
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Quality Assurance Scientist

Jobid US41L7SS_BH1429146

Location: Chaska, MN, 55318, USA

Description **Kelly Services is looking for a Quality Assurance Analyst in Chaska, MN**

**8 month contract**


• Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.

• Verify the initial complaint classification is correct.

• Review complaints in accordance with established company procedures and worldwide regulations and standards.

• Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary information to investigate fully.

• Exercise judgment within defined procedures and practices to determine appropriate action.

• Perform complaint investigation into alleged product non-conformances.

• Investigate and follows up on analysis of complaint trend reports.

• Escalation of product issues to senior management.

• Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner.

• Follows through to correct found issues and works with inter-departmental Subject Matter Experts to assist with processing the CF/complaint in a timely manner.

• Accountable for customer suggestion/dissatisfaction feedback records. Can work toward performing complaint investigations into alleged product non-conformances as skill set progresses.

• Will be able to close complaints to CAPA activities.

• Attend and occasionally contributes to technical/risk/department meetings


Additional Job Details: Qualifications • Bachelor´s degree with 0-2 years’ experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality or Regulatory).

• Medical Technology/clinical laboratory background preferred. Excellent writing and organizational skills.

• Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point. Knowledge of Oracle database application desired. Heavy multi-tasking and organizational skills required.

• Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required.

• Experience in Complaint Investigation or Post Market Surveillance/QA preferred.

**Why Kelly** **®** **?**

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevantprojects. Our connections can lead you to innovative scientific pursuits you’ll be proud to helpadvance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the worlda better place. Let Kelly fuel your career—connect with us today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connectwith us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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