16 days old

Quality Engineer

Kelly Services
Lutherville Timonium, MD 21094
A manufacturing company is seeking a Quality Engineer to join their team! If you feel you meet the requirements below, please apply today!

Position Description:

Responsible for all aspects of site continuous improvement, including complaint management, managing KPIs and directing focus for quality improvements. Ensures effective focus on hot spot areas for improvement through the systematic collection and analysis of data. Initiates support workshops and maintains a kaizen funnel to drive effective improvement activity. Develops and deploys a strategy for moving from reactive corrective actions to proactive preventative actions. Works across the BU to provide strategic alignment and best practice sharing

Job Functions:

+ Lead and coordinate customer quality complaint resolution with manufacturing plant.

+ Direct interface with customer to retrieve accurate complaint information.

+ Arrange samples for manufacturing plant analysis.

+ Register complaints in Smart Solve, track and closure.

+ Lead the manufacturing plant for root cause investigation using the 8D report to communicate and track investigation progress.

+ Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.

+ Understand & filter sensitive and IP related information.

+ Present 8D report directly to customer (face to face if possible).

+ Work with manufacturing plant for any follow up requests and data from customer.

+ Ensure closure of complaints in compliance with corporate closure metrics.

+ Direct interface to customer to retrieve accurate information.

+ Provide speedy responses to customers based on his/ her knowledge about the manufacturing.

+ Work with manufacturing plants to provide the appropriate responses to customers.

+ If needed, arrange samples to manufacturing plants or SLS for analysis.

+ Provide responses or presentation directly to customers (face to face if needed).

+ Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.

+ If any previous survey & self-assessment, he or she should attempt to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.

+ Conduct process and QMS audits as assigned and per schedule.

+ Work with the assigned manufacturing areas to ensure all audit gaps are properly corrected and closed in a timely manner.

+ If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Palls response.

+ Work with individual manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.

+ Work with manufacturing plants and Corporate E.H.S & Legal Team to provide declarations or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH & EPA.

+ If the survey or declaration involves multiple manufacturing plants, he or she needs to consolidate and compile as one Palls response.

+ Ensure all changes follow the change management process.

+ Work with Sales Team to customize a suitable customer notification package or White Paper.

+ Presentation to customer (face to face if possible).

+ Follow up on further customer requested info. and data.

Minimum Qualifications:

+ Bachelors degree in Engineering.

+ Customer quality or manufacturing quality experience is an added advantage.

+ Good knowledge in statistical tools (such as SPC, MSA, Pareto, ANOVA etc) and quality tools (such as FMEA, Cause and Effect Diagram, 8D etc).

+ Proficient in software such as PowerPoint, Excel, Minitab, etc.

+ Excellent in English communication skill both in speaking and writing. Additional language (such as Japanese or Chinese) will be an added advantage.

+ Preferred - 2 years experience in a Quality Engineering role within a manufacturing environment.

+ Preferred - 2+ year knowledge of SPC with validating control charts and interpreting results and make recommendations to improve.

+ Preferred - Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage

All resumes can be sent to I look forward to hearing from you!

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-04 Expires: 2021-07-05

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Quality Engineer

Kelly Services
Lutherville Timonium, MD 21094

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