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Quality Manager

Kelly Services

Sterling Heights, MI
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Quality Manager

Jobid US3351RD_24727815

Location: Sterling Heights, MI, 48311, USA

Description **Job Description**

Quality Leader

Provides leadership and direction to the Quality department, managing daily and long term activities utilizing the WOS, Scanlon principles and continuous improvement. Partners with customers and suppliers to ensure best-in-class technical support and services are provided, leading the development and maintenance of quality systems, including AQP, to ensure customer satisfaction. Manages resources, ensuring that financial and non-financial operating and quality targets are established and achieved

Competent Training Required Task Item # Task Description

Leadership and Supervision:

1. Provides leadership to the department, establishing objectives, assigning tasks and providing feedback and direction on short and long-term objectives.

2. Supervises direct reports, interviewing and hiring new employees, carrying out performance appraisals, directing the training and development of staff, motivating individual staff and teams and carrying out disciplinary actions.

3. Leads the development and implementation of continuous improvement plans and cost reduction strategies for quality, tooling and gauging, ensuring that the organization-s goals and objectives are met.

4. Oversees the quality systems, ensuring that certifications (e.g. TS 16949, QS 9000, ISO 14001) are maintained. Represents Quality management for all customer audits

5. Ensures that all customer and quality-related policies and procedures are understood, implemented and enforced.

6. Ensures the optimization of gauging processes to enhance capability and reduce costs.

7. Coordinates initiatives to reduce scrap and PPM-s

8. Prepares, recommends and manages budgets, monitoring performance to ensure the efficient use of financial resources.

9. Prioritizes a variety of projects and activities and directs actions to ensure or improve customer satisfaction and operational efficiencies.

10. Oversees customer documentation and coordinates launch activities related to quality.

11. Frequently travels to customer facilities globally and meets with all levels of leadership to ensure needs and expectations are met.

12. Liaises with sales teams and customers and communicates relevant information to Operations.

13. Ensures timely reaction (in accordance to all Customer specified reaction plans) to Customer concerns and issues

14. Ensures Corrective Actions are periodically audited to verify continued adherence

Meetings and Teamwork:

15. Facilitates and/or participates as a member of teams such as the Plant Leadership team, Work teams, AQP teams, problem-solving teams, hiring teams, etc.

16. Liaises with other departments to ensure effective utilization of resources (e.g. Maintenance, Engineering, Operations, etc.) to optimize quality performance in the organization.

Health and Safety:

17. Retains a safe workplace, wearing protective clothing, using safety equipment, following safe working procedures, reporting unsafe or unhealthy situations.

18. Maintains a clean work environment in immediate work area as well as general facility.


19. Supports the Wescast Way which includes the Scanlon Principles, Company Values, Lean and Innovation.

20. Supports and participates in the Continuous Improvement Process

21. Complies with company policies and procedures.

22. Performs other tasks as assigned by management.


- Degree diploma in a related field, or equivalent combination of education and experience

- 7-10 years of Manufacturing/Production experience covering many or all Quality functions in a manufacturing environment

- 3-5 years of leadership experience demonstrating the ability to coach develop and engage employees, facilitate teamwork and resolve conflict.

- Demonstrated ability to think strategically, set priorities, assess situations and make sound decisions and effective plans.

- Demonstrated willingness and ability to be adaptable, build relationships, focus on customers- needs and communicate effectively at all levels of the organization

- Demonstrated proficiency with computer programs such as MS Office

- Familiar with TS-16949 and ISO 14001 requirements.


Demonstrated ability to read and interpret documents such as blue prints, safety rules, operating and maintenance instructions and procedure manuals. Proven ability to communicate verbally and in written form effectively with co-workers, departments, management, vendors and customers.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing, sitting and walking can be expected. Specific vision abilities required include close vision, distance vision, peripheral and depth perception as well as the ability to focus.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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