1+ months

Quality Manager - systems

Kelly Services
Chicago, IL 60684
**Quality Systems Manager**

Direct hire, hybrid position - in office Tuesday, Wednesday & Thursday. Remote, Monday and Friday.

Kelly Engineering Resources is searching for a Quality Manager on behalf of a railroad company with offices in Downtown Chicago. Our client offers a comprehensive benefits package including company retirement benefits that include both a company sponsored pension plan and 401K.

This is a corporate role that supports 10 railcar repair facilities and requires a plant quality foundation related to manufacturing or repair of industrial machinery, equipment or railcars as well as strong system knowledge of developing & implementing companywide quality processes, metrics and reporting.

As a Quality Manager you will have 1 direct report and report to the Director of Quality. You will lead cross functional efforts with Quality stakeholders in corporate and repair facilities to decrease customer rejections and improve Quality systems & process.

You will understand the principles **of product and service quality and control** and have the knowledge and skills required to improve the processes that drive customer satisfaction and support process-improvement initiatives that can have network-wide impact. You will facilitate and lead team efforts to **establish and monitor** customer complaints, support strategic process improvement planning and deployment initiatives, and help develop measurement systems to determine organizational improvement. You will motivate and evaluate staff, manage projects, determine and evaluate risk, and employ knowledge management tools and techniques to resolve network-wide challenges.

**Essential Responsibilities**

**Manage the Continuous Improvement Process, known as Opportunity for Improvement (OIR) Process (Customer Rejects), Time** **Spent: 35%**

Provide on-going training and support of the OIR process, such as:

+ Guidance on OIR creation to Service Delivery

+ Guidance on root cause analysis to investigators

+ Finalizing reports

+ Reviewing OIRs for completeness, timeliness and effectiveness

+ Facilitating root cause investigations to gain support from key stakeholders for implementation of corrective actions

+ Coordinating implementation of necessary process adjustments that may result from OIR recommended corrective actions, including creation/maintenance of procedures, instructions and forms.

+ Analyzing the effectiveness of corrective actions based on OIR trends and recommend further data analysis or enhanced corrective actions from Operations, Commercial or Engineering

+ Developing quality reporting mechanisms for status updates and for communication of results to key stakeholders. Tools used include Sharepoint, Power BI, ETQ, Peoplesoft

**Manage the Quality Management System (QMS), Time Spent: 30%**

+ Oversee the maintenance of the QMS, including Quality manual, procedures, instructions and forms

+ Facilitate development or revision, review and approval of quality documents with process owner

+ Interface with repair shop and corporate groups to implement new or enhanced processes and procedures

+ Issue Quality Bulletins to communicate immediate changes in processes that are not yet documented in the QMS

+ Liaise for researching, analyzing, and communicating on quality-related issues and process changes

+ Analyze the effectiveness and compliance of the QMS at the shop and recommend changes. This includes addressing gaps in the QMS as well as changes to make the system more effective to ensure efficient execution.

**Provide System, Data Analysis, Quality Metrics, and Industrial Engineering Support, Time Spent: 20%**

+ Own, design, and maintain the various systems utilized by the Quality Team (including, but not limited to: QA SharePoint site, Gauge Calibration System, PeopleSoft, ETQ, etc.)

+ Analyze quality data and communicate quality metrics for the railcar repair shop network. Assess needs for the development of network CAPAs to monitor effectiveness of RC/CA to ensure continual quality improvement

+ Partner with Continuous Improvement and Data Analytics to analyze/measure/communicate KPIs for Operations/Quality and support statistical data analysis for Operations optimization projects

**Supplier Quality Support, Time Spent: 15%**

+ Represent Quality on Supplier related items

+ Support maintenance of approved supplier list

+ Support resolution of supplier quality issues related to Supplier Nonconformance

+ Support new supplier evaluation process

+ Support onboarding of new suppliers for quality-related training procedures/systems/forms and coordinating system access with Corporate Sourcing


**Education and/or Experience Required (including certifications):**

+ Bachelors degree in Industrial or Quality Engineering or other relevant engineering discipline required.

+ Minimum 8-10 years progressive quality experience that includes:

+ Repair operations or manufacturing of electrical or mechanical parts, assemblies or systems

+ At least 2 years of effective leadership experiences in management or supervisory positions

+ Proven experience in any regulated quality environment (ISO 9001, AS 9100, IATF, ISO 134585.

+ AAR M-1003 (railroad) a plus

+ Project management experience required

+ Implementation of metric, KPI or other quality related reporting systems required.

+ Knowledge/experience using process improvement tools

+ ASQ Certified Quality Engineer a plus

Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from key competencies for job descriptions list:

+ Strong project management skills - highly organized with an ability to oversee multiple concurrent initiatives

+ Strong communication skills both oral and written

+ Strong data analysis skills

+ Strong computer system skills MS Office including Advanced Excel skills

+ Any of following proficiencies is required: Sharepoint, Power BI, ETQ, Peoplesoft

+ Extensive process mapping skills with an ability to quickly understand varied processes from end to end

+ Proven process analysis skills - ability to quickly comprehend various business processes and to identify gaps/risks/improvement opportunities. Exhibit ability to identify issues and investigate/resolve underlying causes

+ Outstanding interpersonal relationship building and employee coaching and development skills.

Other: Travel may be required - up to 15% to visit customers or repair facilities as needed

Our client requires all new hires to be fully vaccinated against COVID-19 and if eligible per CDC guidance to receive a COVID-19 booster shot, subject to accommodation.


**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-04-25 Expires: 2022-06-02

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Quality Manager - systems

Kelly Services
Chicago, IL 60684

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