19 days old

Quality Specialist

Kelly Services
PLEAE NOTE: Must be authorized to work lawfully in the United States for any employer without sponsorship.

Kelly Science & Clinical is seeking a Quality Specialist to join their team remotely for an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry. For immediate consideration, please email your resume directly to as well as apply online.

**Quality Specialist**

**12-Month Contract (full-time, W2)**

**Pay Rate: $20.00-35.00/hour**

Amplitude Complaint Coordinator

Position Objectives:

The Amplitude Complaint Coordinator will act as a cross-functional liaison in a highly visible environment to ensure high throughput molecular testing instrumentation success and a seamless post-sales experience for key customers. The Amplitude Complaint Coordinator will interact closely with Field Service Engineers, Customer Success Managers, and Service and Support Development Managers to track configuration, operation, uptime, quality, and service needs across multiple key customer accounts. The Amplitude Complaint Coordinator can identify and report trends before they become an issue, leading to a white-glove customer experience from the moment instrument installation begins. Excellent project management, communication skills and attention to detail are required.

Essential Functions:

+ Work in collaboration with operations, service, support, and customer service to triage and escalate Amplitude installations and post market support.

+ Drive accountability with cross-functional roles across a matrixed organization.

+ Daily complaint assessments and issue management to ensure customers receive exceptional service and support.

+ Act as the conduit for quality for key customer accounts.

+ Organize and provide visibility to work through dashboards, escalation and trending.

+ Host regular meetings with stakeholders to inform, align, and develop actions.

+ Uncover and resolve bottlenecks in processes impacting efficiency and internal and external customer experience.

+ Anticipate, creatively solve and proactively mitigate problems vs. simply reacting.

+ May be required to perform other related duties as required and/or assigned.

Skills & Experience:

+ ~4 years in the life sciences, biotechnology, clinical diagnostics field.

+ Scientific/Technical advanced degree preferred.

+ Experience or interest in developing project management skillset.

+ Triage and issue escalation.

+ Agility and ability to manage multiple priorities.

+ Is curious, inquisitive, innovative, never satisfied with the status quo.

+ Proven ability to work independently and in a team.

+ Computer literacy, document, spreadsheet and presentation preparation.

+ Pro-active, helpful, can-do attitude.

+ Excellent communication skills in English.

+ Proven ability to effectively develop, communicate, and gain support cross functionally and with a wide range of stakeholders.

+ Excellent understanding of regulations and standards such as; 21 CFR 820, ISO 13485, ISO 9001, or similar standards/regulations.

+ Excellent judgment and creative problem-solving skills, excellent interpersonal skills, organizational skills, written and oral communication skills.

**Why Kelly:**

As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies.

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career.

+ Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses.

+ Weekly pay.

+ Group-rate insurance options available immediately upon hire.*

**Apply today!**

**Refer a friend!**

*Available for purchase and administered by a designated third-party vendor. (20-35/26.66-46.66)

**Why Kelly** **** **?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (
Posted: 2021-10-01 Expires: 2021-11-01

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Quality Specialist

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