24 days old

Remote Call Center Reps

Kelly Services
Fishers, IN 46038 Work Remotely
Kelly is Hiring Customer Service Reps in Fishers, IN. $16.50/hr - Bonuses, Medical, dental, vision, 401K and PTO benefits.

This is a Direct Hire opportunity paying $16.50 per hour to start plus a generous bonus structure! You must be able to work 1:00 PM - 10:00 PM EST M-F as well as every 3rd Saturday. During training you may be working 8-5. Medical, dental, vision, 401K, PTO benefits after the first 30 days of permanent employment. Bonus potential starts right away for permanent employees, and there is potential to move to a standard day shift after 6 months!

The Customer Service Professional is responsible for assisting customers in the servicing of their mortgage. This can be in the form of customer service, collections, or loss mitigation.

Job Responsibilities:

+ Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers

+ Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently

+ Maintains confidentiality of customers nonpublic information

+ Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently

+ Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately

+ Provides written and verbal responses to customer inquiries as needed

+ Able to demonstrate a willingness to learn

+ Computer proficiency is essential

+ Able to adhere to schedules, multitask and meet deadlines

+ Demonstrates good listening skills, strong customer service skills

+ Professional communication skills (both verbal and written)

+ Able to work in a fast-paced team environment

Skills and Requirements:

+ High School Diploma or GED required

+ Financial, Mortgage, or Banking experience is helpful

+ Can not miss any time first 90 days of employment

+ Solid work history and tenure gaps in employment will need to be explained

+ Reliable vehicle no public transportation access. Local to Fishers, IN

+ Bilingual Spanish a plus!

+ Minimum 6months-1 year Call Center Experience is required

+ Resume required

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-23 Expires: 2021-09-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Remote Call Center Reps

Kelly Services
Fishers, IN 46038

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast