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25 days old

REMOTE Customer Service Rep

Kelly Services
Westminster, CO 80036
Kelly Services currently has several openings for strong and experienced Call Center Representatives. This is a REMOTE (work from home) and temp to hire opportunity.


**Do you have the desire to be part of a growing and innovative team? Is a culture where People Count and We do the Right Thing important to you? If so, our client actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Customer Care Representative II. Youll need to be prepared to think on your feet while supporting individuals who are making major life decisions. Youll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters we make a difference in peoples lives.**


**In this position you will find yourself working in remotely, but in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.**


**As the largest exclusive provider of absence management services, our client has been dedicated to helping employees return to work safely for more than 35 years. We create a seamless experience so clients can excel at their jobs and better serve their employees supporting a thriving, engaged, and skilled workforce.**


**What can I expect as essential functions for the Customer Care Representative II?**


+ **Helping people navigate through the logistics and real-world concerns of managing their leave of absence from work**

+ **Answering incoming calls in the Service center from people who need help with their leave of absence**

+ **Supporting callers by serving as a subject matter expert on a variety of leaves of absence, following comprehensive training**

+ **Initiation of new leave cases in our software system**

+ **Identifying and expediting priority issues**

+ **Performing work independently with support as needed from Customer Care Consultant and Operation Manager**

+ **Work with more complex responsibilities**

+ **Enhanced knowledge of multiple systems and products**

+ **Managing some leave of absence paperwork, as needed**


**You are proud of your abilities to demonstrate the following:**


+ **Learning, retaining and applying enhanced knowledge of multiple systems and products**

+ **Analytical, organizational, problem solving and relationship building skills**

+ **Making independent complex decisions within scope of authority**

+ **Recognizing and implementing best solution for the customer and the company, not necessarily the standard or most obvious.**

+ **Excellent oral and written communication skills**

+ **Arriving to work each day with a positive attitude**

+ **Working well independently, persistently driving to meet department/organization goals**

+ **Adapting to a rapidly changing environment, changing priorities and learning and adapting new skills sets**

+ **Proficiency and experience with PC skills including mainframe systems. Demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with customer on the telephone.**

+ **Quickly navigating between multiple applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)**

+ **Strong interpersonal skills; working within a variety of department and levels of management**

+ **Exhibiting genuine and consistent passion for service**

+ **Maintaining a high sense of priority and using solid judgment in making routine decisions and communicating those decisions to the appropriate parties**

+ **Possessing a high level of confidentiality and professionalism**


**Leadership Behaviors**


+ **Continuously strives to provide superior products and customer service**

+ **Expresses oneself in an open and honest manner**

+ **Demonstrates self-awareness and embraces feedback**


**Qualifications**


**Position Qualifications:**


+ **High School diploma or GED required. College a plus**

+ **Bilingual (English/Spanish) a plus**

+ **Minimum of 1 year of inbound call center experience, required**

+ **Knowledge of Disability Management, FMLA, and Workers Compensation a plus, a background in disability insurance or health care also favorable**

+ **Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems**


Apply now! Or you can reach me directly at Gabby.Long@kellyservices.com / 817-873-8382


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-24 Expires: 2021-06-24

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REMOTE Customer Service Rep

Kelly Services
Westminster, CO 80036

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