13 days old

Remote Customer Service Representative

Kelly Services
Little Rock, AR 72205 Work Remotely
Remote Customer Support Representative

Monday thru Friday 8 am- 5 pm

$12.50 an hour


Provides top-notch service to donors, volunteers, and/or internal staff via calls, correspondence, web-chat, email, and/or face-to-face interactions. Main function includes servicing donors by phone, email, web chat and written correspondence.


Service-minded, collaborative, reliable, organized, team player, detail-oriented, agile, works well in a fast-paced environment, responsive, adaptable, skill variety, accountable, perseverance, goal oriented, and creative.

**Minimum Requirements:**

1. Bachelors degree plus two (2) years of call center and customer service experience.

**Preferred Requirements:**

1. At least five (5) years experience as a customer service representative.

2. Intermediate or advanced level ability to both speak and read Spanish preferred.

3. Prior call center experience preferred.

**Most Critical Proficiencies:**

1. Knowledge of customer service techniques and telephone etiquette.

2. Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.

3. Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail, and accessing web information.

4. Above average interpersonal, verbal and written communication skills.

5. Ability to use all standard office equipment including fax machine, copier, electronic mail and telephone.

**Essential Job Functions and Physical Demands:**

1. Must be able to work in a fast-paced environment using multiple systems and juggling many tasks within Donations Processing and Service Center.

2. Ability to work with and maintain sensitive and confidential donor and internal information.

3. Ability to understand difficult verbal and written instructions.

4. Constant face-to-face, telephone, and electronic communication with colleagues, donors and the general public.

5. Ability to work independently and perform multiple tasks with moderate supervision.

6. Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people.

7. May require constant sitting and working at a computer for extended periods.

8. Occasional bending and lifting of up to 20 pounds (9 kilograms) floor to waist.

9. Ability to easily adapt to change.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-20 Expires: 2020-12-21

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Remote Customer Service Representative

Kelly Services
Little Rock, AR 72205

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