15 days old

Remote Customer Service Representative

Kelly Services
Plymouth, MI 48170 Work Remotely
Remote/Virtual Customer Service Representative

Job Description:

The Customer Service Representative is responsible for going the extra mile to provide a customer centric experience, providing critical logistics assistance efficiently and accurately, and building trust in order to gain long term loyalty,

Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.

Answer calls from customers to learn about and address their needs and manage other issues with products or services.

Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a onecall resolution mindset.

Respond professionally and efficiently to customers, explain possible solutions, and ensure that customers feel supported and valued.

Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.

Utilize software, databases, and tools appropriately.

Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

Update customer record with specific details of each call.

Attend training and other learning opportunities to expand knowledge of company and position.

Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education: High school diploma or GED

Required Experience: One year of contiguous Customer Service experience, high volume call center experience strongly preferred. Proficiency with computers, including the ability to multitask and toggle to multiple screens simultaneously. Ability to type 35 wpm or more.

*Must have own computer and headset; no chromebooks

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-04 Expires: 2020-10-05

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Remote Customer Service Representative

Kelly Services
Plymouth, MI 48170

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