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1+ months

Remote Customer Support Representative

Kelly Services
Nashville, TN 37230 Work Remotely
**Kelly Services is now seeking a remote Customer Support Representative in the Nashville, TN area.**


**Pay for this position will be $15 per hour and the schedule is Monday-Friday 8 am until 5 pm.**


**The Customer Support Representatives primary focus is fielding incoming phone calls and communicating via email with consumers who are eligible for our clients products and services as well as phone calls from their program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This position will be a remote position until conditions are deemed safe to return to in-office work.**


**Responsibilities:**


**Answer inbound phone calls from the existing member base and program administrators**


**Send and respond to emails from consumers**


**Provide excellent customer service support**


**Must provide accurate information regarding Krolls products, services, and product delivery systems**


**Be professional and courteous with callers at all times**


**Maintain confidential information in accordance with company procedures and standards**


**Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll**


**Must possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments**


**Must be able to work well within a team environment or independently, depending on the task at hand**


**Other administrative work as needed**


**Perform all duties in accordance with company procedures and standards**


**Qualifications:**


**HS Diploma or equivalent**


**Must be flexible, enthusiastic and possess good interpersonal skills**


**Must be proficient in MS office products, i.e. Word, Excel, PowerPoint**


**Excellent interpersonal and communication skills (listening, verbal, written)**


**a. Must demonstrate the ability to work collegially and effectively with current and potential clients, as well as staff at all levels of company (Kroll)**


**b. Ability to communicate effectively particularly with external clients and internal colleagues demonstrating the ability to reach the desired outcome**


**c. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings**


**d. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information**


**You will need a credit check. If you can answer NO to these questions, please apply!**


**Have you ever had any of the following:**


**Two or more non-medical related trade lines that are deemed charged off or foreclosed**


**Any unreleased Federal or State Tax Liens**


**Any unsatisfied civil judgments**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-12 Expires: 2021-05-01

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Remote Customer Support Representative

Kelly Services
Nashville, TN 37230

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