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13 days old

REMOTE - Director of Design for Web and eCommerce

Kelly Services
San Jose, CA 95115 Work Remotely
**Kelly IT is hiring a Director of Design for Web and eCommerce on a remote basis. For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com and reference Job ID 3645259**


Director of Design for Web and eCommerce


Remote Based out of San Jose


Duration: Running through 12/2021 possibility of extensions


Rate: $105 - $120/hr on W2


**_Role Overview_**


Does the thought of protecting millions of users to confidently enjoy life online without feeling vulnerable to risks sound like a great mission for you? Our Client is focused on fulfilling this mission by being customer obsessed and delivering excellence through collaborative teams across product, marketing, design, and engineering.


The Web and eCommerce team is responsible for the experience provided to customers and is one of the most important touch points to fulfill our brand promise. It includes eCommerce pages to help customers transact, Support and self-help sites to aid in the resolution of problems, and information about our career opportunities, investor relations, and much more. We are looking for a Director of Design for Web and eCommerce to lead the various design efforts that define the experience of our public-facing website.


**_About the Role_**


As the Director of Design for Web and Ecommerce, you will report to the Senior Director of Consumer Experience Design. You will partner with stakeholders in Brand, Performance Marketing, Product Management, Engineering and Channel Success to create web experiences that deliver against the needs of the business and our customers.


+ You will lead a team of eCommerce designers and writers to improve the performance of transactional pages for prospects who are becoming paying customers as well as those who are renewing their subscription.

+ Knowledge of headless commerce and the ability to create websites with personalization and a consistent UX following brand guidelines and using a design system is required

+ You are also responsible for improving the experience of pages that have strong tie-ins with our desktop and mobile experience, such as online help and our community pages. There is a need to have a holistic view of the customer journey and their task for this work to be successful.

+ Designing improved site navigation is also critical in this role, getting different user types to their desired destination easily while maintaining and improving our payment performance levels.

+ You will utilize a user-centered design process combined with multivariate testing to achieve superior results. Knowledge of user research and data analytics is a must.

+ Building strong relationships among leaders in brand, performance marketing, design, product management, and engineering, to explore multiple concepts with clear user goals and testable hypotheses is central to success.

+ You will participate in design sprints, stand-ups, sprint planning, and lean product testing, leveraging UX insights to drive decisions based on qualitative and quantitative method.

+ You will consider accessibility and localization needs and requirements to ensure a seamless design for all customers.

+ Experience with CMS like Adobe AEM is a plus.


**_About You_**


+ You have 10+ years' experience managing Designers and/or Researchers and have been driving web, eCommerce, product and/or UX designs for large-scale digital products or leading brands for 7+ years.

+ You have a strong portfolio that displays a spectrum of creative design solutions from concept to launch for consumer products.

+ You have a strong track record of working successfully with marketing and brand organizations

+ You enjoy empowering others; you have mentored, and grown multiple designers / researchers throughout your career. You can effectively use standard design tools like Figma and Sketch to produce visually pleasing and intuitive user experiences.

+ You have experience promoting the high-level strategy (the why) and helping your team tie design, data, and research back to that strategy.

+ You have exceptional cross-functional collaboration skills and are adept at facilitating design-led sprints and workshops.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-03 Expires: 2021-10-04

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REMOTE - Director of Design for Web and eCommerce

Kelly Services
San Jose, CA 95115

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