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8 days old

RemoteProduct Support Representatives

Kelly Services
Longview, TX 75601
**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you. How about this one?** Were seeking **Remote** **Product Support Representatives** to work at a premier client based in Missouri. With us, its all about finding the job thats just right.


**This job might be an outstanding fit if you able to:**


+ Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.

+ Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported.

+ Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data.

+ Assures system security by verifying customer information prior to performing any modifications or resets, according to the companys standard security requirements.

+ Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development.

+ Communicates the customers needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.


**This position requires:**


+ Must have at least 1 year of customer service and/or experience.

+ Must be available for the shift outlined above (please include preferred shift in the submittal form).

+ Must have required internet speeds at their own cost (if working from home): 10mbps download and 1.5 upload

+ Must have a private secure workspace as well as a backup location (WIFI in public place is not acceptable).

+ Must not perform caretaker duties while on shift.

+ High School Diploma or equivalent


**Schedule: 8am-5p Monday-Friday (1st 5 weeks) & would need to have an open schedule due to a variety of shifts after training is completed**


**Pay: $13+/hour based on experience & location**


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Remote** **Product Support Representative** today!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-11 Expires: 2022-06-11

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RemoteProduct Support Representatives

Kelly Services
Longview, TX 75601

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