23 days old

Repair Technician Lead

Kelly Services
Greenville, TX 75401
Kelly Engineering is looking for an experienced Repair Technician with Lead experience for a client located in Greenville.

Please take a look at the following description and contact me if you are intersted in learning more.

Job Description

Lead, prioritize and support daily activities of the Customer Technical Support team.

Work with Product Engineering, Manufacturing and Management to analyze, identify and report failure trends from field returns and production failures and drive continuous improvements.

Perform operational tests, failure analysis and fault isolation to the component level; Repair/Update field return and production parts as needed; Ensure Company Quality standards are being met.

Work from schematics, system diagrams, written and verbal instructions to perform testing, troubleshooting, environmental testing, and other Quality department tasks.

Perform component level repairs using IPC610 standards for SMT and Through Hole technologies (IPC610 Certification or equivalent experience preferred).

Develop, peer review and update test procedures.

Support the maintenance, development and calibration of Polara test equipment and fixtures.

Work directly with Quality Manager, Inside Sales, Manufacturing and Design teams as needed to support continuous improvement for all products.

Take customer support calls and accurately log details in customer issue database.

Successfully troubleshoot complex traffic systems with customers over the phone, recommend and document solutions, follow up with customers as needed.

Publish monthly reports from repair database analysis to track trends for new and existing products.

Work with design and manufacturing teams to develop and test Corrective Actions based on Root Cause Analysis

Must have great work ethic and be detail oriented.

Perform any and all other duties as directed.

**Minimum Requirements**

Able to read, write, and communicate effectively in English across all levels of management.

Electronics training or experience equivalent to two years technical trade school or military technical school (Associates degree strongly preferred). Demonstrable supervisory experience leading at least 2-5 people. Two years of customer support experience requiring strong, technical knowledge of company products and supported system interfaces. Experienced using Microsoft Word, Excel, PowerPoint and issue tracking database tools (JIRA and Syteline are a plus). Capable of performing data analysis and reporting using typical industry tools (i.e. Excel spreadsheets, graphs and pivot tables). Customer Field Support and Warranty experience is strongly desired. Understanding of Traffic Control and Accessible Pedestrian Systems is a plus.

**Equipment Used:**

Uses normal and specialized test or diagnostic equipment, including oscilloscopes, DVM, signal generators, power supplies, test chambers and similar test apparatus; hand tools and soldering irons. Uses standard office equipment.

**Physical Requirements:**

Good fine motor skills. Able to handle very small parts with tips of fingers and/or tweezers.

Ability to work with a microscope.

Able to work standing or sitting

Able to bend at neck and waist

**Why Kelly** **** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Repair Technician Lead

Kelly Services
Greenville, TX 75401

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