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20 days old

Representative Customer Service Inbound/Outbound I

Kelly Services
Manatí, PR 00674
At this time Kelly Services is looking for a **Representative Customer Services** available for one of our customers at Manati, **PR** . Responsibilities and requirements for this position are:



MAJOR JOB DUTIES AND RESPONSIBILITIES



List in order of importance Maintains and attracts potential customers by handling inbound sales and customer communication calls/emails/click-to-chat relating to service status or challenges/concerns/issues within the network.



Responsible for handling in-bound sales and customer communication calls/emails/click to chat in the processing, expediting, and troubleshooting of customer orders.



Owns the customer request and experience from initiation to final conclusion.



Process, via computer, all customer requests.



Utilize multiple and often complex systems, programs, and monitors in order to research information.



Researches and resolves customer issues, expedites back orders, handles returns and special requests.



Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.



Provides high-level, quality service, closely aligned with sales, to enable sales growth.



Follows up with sales, suppliers, and customers on any outstanding issues.



Looks for opportunities to provide solutions.



Makes recommendations on areas for process improvement.



Make decisions based on policies and past precedence, seeking guidance as necessary.



Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.



Performs other duties as assigned.



QUALIFICATIONS



Education/Training - Experience and Certifications High school diploma or GED required; Bachelor degree a plus 1-3 years applicable experience in a customer relationship type role sales, military, call center, etc



Work Schedule (Shift/Work Hours):



Monday - Friday

7:00 AM - 4:00 PM

7:30 AM - 4:30PM





**Kelly at PR Offers!**




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay (W2 employee)

+ ***** Four holidays paid by year and Christmas bonus *****





**Apply Today!** at http://www.kellycareernetwork.com/ **here**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-07-20 Expires: 2020-08-20

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Representative Customer Service Inbound/Outbound I

Kelly Services
Manatí, PR 00674

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