14 days old

Research Specialist/Customer Service Rep

Kelly Services
Springfield, OH 45502
**Research Specialist (Customer Service Rep) Springfield, OH**

We are seeking a Resource Specialist to assist with direct contact with customers in a call center for a national insurance company located in Springfield. This is a work from home position.

**Title:** Research Specialist (Customer Service Rep)

**Location:** Springfield (45505) *work from home

**Pay:** $14 hr.

**Hours:** M-F 8am-5pm

**Type:** Contract, possible extension or hire

**Job Description:** Provides front line, direct contact with clients and customers. This is done through receiving or placing telephone calls, in addition to working faxes, electronic methods e-mail system of record task assignments, correspondence, mail, express delivery, reports, and project assignments. Position serves as back-up resources to the Call Center Department, processing inbound calls as needed. Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action.

**Job Requirements:**

+ High school diploma or equivalent

+ Customer service/call center experience

+ Intermediate computer skills, (ability to create, edit and analyze spreadsheets and emails)

+ Proficient at communicating verbally and in writing with customers/clients

+ Strong attention to detail

+ Strong customer service skills

+ Excellent listening skills

+ Ability to adapt well to change

+ Works well in team environment and as an individual contributor

+ Work well in a fast paced/high stress environment

+ Ability to think outside of the box to resolve complex problems

+ Ability to effectively relay and document accurate and detailed information to various parties via

+ in-bound and out-bound telephone calls, and through written communication

+ Ability to prioritize and plan to meet goals

+ Identify Root Cause, Process Improvements and trending for the purpose of providing feedback of opportunities to internal/external clients

+ Demonstrate leadership skills

**Apply now for immediate consideration!**

**_Please do not contact your local Kelly branch office as they are not filling this position._**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-04 Expires: 2021-07-05

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Research Specialist/Customer Service Rep

Kelly Services
Springfield, OH 45502

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