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Returns Analyst

Kelly Services


Location:
Woodbury, MN
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US33Y9EH_BH1430204
Kelly Services
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Job Details

Job Title Returns Analyst

Jobid US33Y9EH_BH1430204

Location: Woodbury, MN, 55125, USA

Description Kelly Financial Resources is hiring immediately for a **Returns Analyst** position with one of our top clients in **Woodbury, MN** !

-Temp to hire opportunity
-Pay is $16/hr
-Full time, Monday-Friday 8am-5pm
-Position starts ASAP!

**Job Summary:**

This position includes but is not limited to issuing credits/returns requests for customers. The credits may be issued for various reasons (shortage, pricing, complaints, etc). Independently researches and analyzes relevant data/information in order to recommend appropriate solution. Solutions can include recommendation for credit/debit memo, coordination of product pick-up, mediation between customer and appropriate client parties to arrive at mutually agreeable solutions to disputes. This position requires a more analytical approach to solving problems/issues the customer has with data or pricing.

**Essential Functions:**

• Issue returns for customers
• Issue credits/debits based on research (including coding and commenting all accounts).
• Complete monthly tracking reports
• Complete all customer requests assigned
• Collaborates with cross functional teams to manage requests for returns/credits
• Single point of contact for all direct customer returns/credit requests
• Ensure accurate/timely issue of credit or communication regarding a denial
• Anticipate and identify customer requirements
• Make process improvement recommendations
• Successfully manage high level of phone calls and email communications

**Qualifications:**

• Minimum 2-3 years of customer service experience with excellent verbal and written communication skills
• Knowledge of and experience with debits/credits
• Accounts Receivable & Billing experience preferred

**If you are interested in this opportunity and meet the above qualifications - apply today for immediate consideration!**

**Why Kelly** **®** **?**


With Kelly, accounting and finance professionals like you will have access to some of the world’smost respected companies—providing you with challenging, high-visibility projects that can transformyour career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accountinghiring managers rely on us each year to access the best temporary and full-time talent: people likeyou.

Let us help advance your career today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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