JobWatch

1+ months

RS50 - Customer Support Representative I

Kelly Services
Houston, TX 77007
Kelly Services in partnership with our Houston, TX customer are searching for a Customer Support Representative for a temporary position.



In this position you will:




+ Primarily responsible for the processing of all incoming and outgoing calls for customers and branches

+ Ensures that all same day/priority customer requests are handled by collaborating with appropriate intercompany resources

+ Inputs and/or modifies service order requests based on customer need and provides customer confirmation

+ Inputs sales orders placed for products via telephone, mail, email and/or fax

+ Follows clearly documented departmental standard operating procedures

+ Collaborate with technical support to ensure customer technical needs are consistently met

+ Process customer payments and provide proof of payment to customer

+ Provide customer invoices on demand

+ Generate and deliver customer specific service reports via SAP as requested

+ Additional responsibilities as assigned by Supervisor

+ Perform tasks in accordance with the standard work document and performance metrics for that given process

+ Additional responsibilities as assigned by Supervisor

+ Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.



Qualifications:



High school diploma or equivalent required. Minimum 2 years experience in customer service via phone or customer facing required. SAP experience preferred. Candidates must be flexible with the schedule as this is a 24X7 Support Center including weekends and holidays. Exceptional interpersonal and communication skills. Ability to adapt to a fast paced, high transaction environment. Ability to manage multiple priorities. Ability to maintain a professional demeanor at all times. Microsoft Office Suite preferred. In-depth understanding of customer needs. Highly dependable and motivated to succeed.



There is a 10 week training for this position. Apply today for immediate consideration




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-21 Expires: 2020-11-21

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RS50 - Customer Support Representative I

Kelly Services
Houston, TX 77007

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