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11 days old

RS55 - Customer Support Representative II

Kelly Services
Greenville, SC 29602
Temporary to Hire Customer Service Supervisor role open in Greenville, South Carolina!!



Supervises and motivates staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries. Conducts hiring, interviewing, disciplinary actions and performance evaluations.



Ensures all departmental and/or contract standards are being met.



Responsible for ensuring business and customer needs are met systematically and correctly.



Ensures departmental performance and productivity is met with effective training, selection, and motivation of employees.



Monitors calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.



Represents department on projects and process improvements.



Provide assistance and training to other operational areas of the company as needed.



Performs other duties as assigned



Confidentiality: Maintains high regard for member, customer and/or beneficiary privacy in accordance with the corporate confidentiality, privacy and security policies and procedures.



Values: Consistently demonstrates high standards of integrity by supporting the Company's mission and values and adhering to the Corporate Code of Conduct.



Minimum Requirements:



Education: Associate Degree Any Major



Work Experience: 3 years claims, customer service, and/or call center experience.



Skills and Abilities: Strong oral and written communication skills. Strong decision making, analytical, problem solving, and time management skills.



Ability to handle confidential or sensitive information with discretion.



Software and Other Tools: Proficient in word processing, spreadsheet, and database software. Standard office equipment; computer, phone, copier, fax machine, etc.



Preferred Requirements:



Education: Bachelors Degree Business Administration, Healthcare or related field



Equivalency: 4 years of job related work experience



Work Experience: 1 year leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.



Skills and Abilities: Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-18 Expires: 2020-12-19

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RS55 - Customer Support Representative II

Kelly Services
Greenville, SC 29602

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