18 days old

Sales Assistant II

Kelly Services
Danbury, CT 06813
Kelly Services is looking for an experienced Customer Service Representative for a large manufacturing company in the Danbury, CT area. Reporting to the Customer Service Manager, the successful applicant will act as the primary point of contact for all customer product/service inquiries, quotation and order requests. With a professional attitude towards customers and co-workers, this individual will process all aspects of customer orders from inception to invoicing. The representative will be responsible to pro-actively manage the customer relationship and order management to achieve the highest level of customer satisfaction.

**Key Responsibilities**

+ Accepting customer orders via various methods (phone, internet, email, fax)

+ Process orders, other transactions and various inquiries using an order ship and bill system.

+ Work closely with shipping and invoicing coworkers to follow up on customer orders

+ Responds effectively to customer inquiries pertaining to their orders and subsequent shipments.

+ Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time

+ Initiates quotation requests utilizing the CRM software

+ Provide reliable information to both internal and external customers using PC and Internet software.

+ Assist with planning and resolution of delayed shipments.

+ Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.

+ Manage and resolve customer complaints and escalate where necessary.

+ Entering new customers and/or customer changes into the order ship and bill system.

+ Ensure accuracy of pricing and delivery information.

+ Assists Customer Service Supervisor to meet departmental goals.

**At Kelly Services you will have access to world-class perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are interested in advancing your career with this opportunity, apply now for immediate consideration.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-04 Expires: 2020-10-05

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Sales Assistant II

Kelly Services
Danbury, CT 06813

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