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16 days old

Sales / Customer Support

Kelly Services
Newark, CA 94560
**Kelly Services** is seeking dedicated and detail-oriented candidates to support our Bio Tech client in **Newark, CA** ! As the **Sales/Customer Support** you partner with the sales team and act as the first point of contact for customer related inquiries.


**Duration:** Temp to Hire.

**Pay Rate:** Up to $22.00/hr.

**Schedule:** Mon Fri / 7AM 4PM or 8AM 5PM

**Location:** Newark, CA; Remote work with the expectation to report to the office 2 days out of the week.


**JOB DUTIES**


+ Serve as the primary customer contact on technical sales inquiries via phone, email, and web chat channels.

+ Provide coverage support for the Live Chat function on the ACD web site.

+ Promptly respond to any Live Chat requests.

+ Appropriately transfer leads to the Sales Team via proper Salesforce processes and channels Serve as a customer-facing conduit between field sales, order management, shipping, and support teams to triage customer inquiries accordingly.

+ Communicate with customers via phone or email to address inquiries Address any needs which are needed to book orders, including, but not limited to: Requesting PO revision, generating quotes, Requesting Credit Card Form, Obtaining Credit Card from customer via phone or other secured method Creating sales and support accommodations.

+ E-commerce account approval and Expandable ID Creation Training purchasers and end users to use e-commerce

+ Generate quotes possibility of moving to Sale or RMA in the future send out about 30 quotes per day and 20 calls per day.


**QUALIFICATIONS**


+ A.A. or B.S. in Biology, Life Sciences or Chemistry, preferred

+ 3+ years of experience in life sciences customer support experience or equivalent experience in an administrative or Sales Support role preferred.

+ Proven ability to learn quickly about technology products and services.

+ A passion for service and customer engagement Technical customer sales support using defect tracking systems and/or other customer/business related experience.

+ Experience with CRM system preferred Committed to total customer satisfaction with outstanding communication, interpersonal skills and professionalism.

+ Experience using SalesForce is a plus!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-05 Expires: 2021-05-06

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Sales / Customer Support

Kelly Services
Newark, CA 94560

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