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Sales Product Genius (Global Luxury Automotive Enterprise)

Kelly Services


Location:
New York, NY
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US4350CW_24755683
Categories:
  • Customer Service
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Job Details

Job Title Sales Product Genius (Global Luxury Automotive Enterprise)

Jobid US4350CW_24755683

Location: New York, NY, 10176, USA

Description **Job Description**

The Product Genius/Subject Matter Expert is responsible for delivering comprehensive product information throughout the sales process. Our dealership seeks individuals with creativity to provide -world class- customer oriented support

Knowledge/Experience in Automotive industry is highly desired

Must be available to work Saturday's

Detailed Responsibilities:

- Providing an exceptional customer experience to drive loyalty.

- Provides comprehensive product information throughout the sales process.

- Supports the Motoring Advisor in product related tasks and activities.

- Provides extensive and customer oriented produce experience and explains complex product features based on customers- actual needs.

- Provides transparent product information to the Genius community and sales representatives

- Improves the quality of the sales process and customer satisfaction.

- Fully explain vehicle features, applicant and benefits.

- Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes.

- Arrives to scheduled appointment in a timely manner and maintains communication with clients regarding any changes to scheduled time.

- Acquires and maintains total product knowledge on all vehicles and understands competitor-s vehicle features, benefits and perhaps shortcomings.

- Keeps abreast of new products, features, accessories, etc., and their benefits to clients.

- Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.

- Maintains high ethical standards in all actions and maintains a professional appearance at all times.

- Provides support and staffing at Events.

- Assist with gathering information and images for social media.

- Responsible for other duties and misc. projects per management and department needs.

Qualifications:

- Ability to read and comprehend instructions and information.

- Proven ability to provide an exceptional customer experience.

- Ability to set and achieve targeted goals.

- Prior retails sales experience preferred but not required.

- Must to be able to convey messages to employees/clients clearly and quickly.

- Must have the ability to handle multiple tasks.

- Must possess a valid driver-s license.

- Professional appearance.

Competencies:

- Technical Capacity.

- Customer/Client Focus.

- Communication Proficiency.

- Collaboration.

- Initiative.

**Requirements**

Knowledge of Sales tactics, Customer Service experience, Experience working in a high-end Automotive Enterprise

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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