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26 days old

Sales & Service Operations Analyst

Kelly Services
Hillsboro, OR 97124
Our client, an electronics and semiconductor company, is currently seeking a **Sales & Service Operations Analyst II** for a **12+ month contract position** with opportunity for an extension. The position is located in **Hillsboro, OR.**


By working for our client, you will be exposed to a large company, work in a fast-paced corporate environment and be an integral part to the team.


**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**


**-** **Competitive pay**


**-** **Paid holidays**


**-** **Year-end bonus program**


**-** **Recognition and incentive programs**


**-** **Access to continuing education via the Kelly Learning Center**


Work schedule: Typical work schedule M-F 9AM - 5PM but occasional overtime or may require some early morning or evening meetings.


**Pay range:** $30.00 - $35.00/hour


**Job Description:**


**Local candidates only. Currently remote work, but position will be in office once COVID is over.**


**Description**


+ Requires the ability to work with many different time zones globally.

+ Must have attention to detail and high-level accuracy as this position will be entering dates into various systems.

+ Advanced Excel skills preferred.

+ Comfortable working on multiple projects simultaneously and juggling many tasks.

+ Looking for someone that has been in an extremely high-volume, client facing role and is a quick learner and adaptable.

+ This is a global support role that requires project coordination skills.

+ Positive attitude, good customer service skills and a tough skin required.


**Responsibilities:**


+ Utilize quantitative/analytical problem-solving capabilities.

+ Serve as a liaison between local business office and global business office and factory.

+ Influence internal and external customers to resolve escalations.

+ Generate strategies with data analysis.

+ Maintains database of sales activity for assigned product lines.

+ Effectively communicate expectations and deliverables to both internal and external customers in an international, multi-cultural environment.

+ Produce and analyze sales related data associated with deliveries providing sales reports or metrics.

+ Develop weekly customer meeting material including account snapshots for assigned

+ product lines.

+ Schedule and lead multiple customer meetings and internal evening meetings.

+ Troubleshoot and resolve outstanding issues related to quality and logistics.

+ Ensure issues are identified, tracked, reported on and resolved in a timely manner. Responsible for key areas on the supplier report card.

+ Simulate trends using historical data analysis.

+ Perform assessments, identifying opportunities to improve business processes.

+ Lead business process improvement efforts.

+ Work on multiple tactical and strategic projects simultaneously.

+ Prioritize multiple projects and deadlines independently.

+ Analyze the information received from users to distinguish their task needs from functional requirements, business rules, and suggested solutions.

+ Understand and define the business case supporting each project.

+ Provide business analysis, project management support and/or data to users in departments such as: Quality, Finance, Materials Planning, Field Service and other key areas.

+ Deliver informative, well-organized presentations in monthly customer

+ meetings.

+ Communicate difficult/sensitive information tactfully.

+ Consistently delivers high-quality services to our stakeholders.


**Qualifications:**


+ Requires a Bachelors degree in Business or IT. (4 years of direct work experience may substitute for the education requirement)

+ The candidate should have strong experience in sales and customer service.

+ Must be knowledgeable in MS Office applications including: Advanced Excel and PowerPoint.

+ Bi-lingual English and Japanese preferred but not required

+ Travel possibly 0-10%


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-02-01 Expires: 2021-03-04

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Sales & Service Operations Analyst

Kelly Services
Hillsboro, OR 97124

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