JobWatch

15 days old

Scheduler Needed

Kelly Services
Elk Grove, CA 95759
Kelly Services is immediately hiring for Customer Service Scheduler for one of our customers in Elk Grove, CA. Our customer is a leading electrical contractor in the area and they are looking for an organized, experienced candidate to join their team.


Hours:


M-F 7AM-4PM OR 8AM-5PM


Pay: $20+ DOE


Responsibilities:


The scheduler will have the responsibility of ensuring that all customer commitments are met regarding service delivery.


Utilize the automated scheduler system and assign service calls to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, the criticality of the call and proximity to the customer.


Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.


Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.


Monitor equipment needed for projects/service calls, as well as technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.


All other duties as assigned.


Qualifications:


Minimum of three (3) years related customer service, field tech coordination or scheduler experience

Scheduler software experience for trade services, fleet, mechanical, electrical, maintenance, fire, and/or emergency communication or monitoring systems

Product knowledge of life safety (fire alarm sprinkler) equipment preferred

Excellent communication skills

High level of organization

High school diploma or GED

Prior work experience as a scheduler/service coordinator

Eligibility to work in the US (company is unable to sponsor for working visas)

Strong with Excel


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-07 Expires: 2021-05-08

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Scheduler Needed

Kelly Services
Elk Grove, CA 95759

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast