27 days old

Scheduling Specialist

Kelly Services
Orlando, FL 32806
Kelly Services is seeking a professional Scheduling Specialist for a busy Facility near the Orlando International Airport.


Schedule- Monday-Friday 8am-5pm

This is a temporary position


The Scheduling Specialists primary role is to provide complete scheduling oversight for all internal/external customers with the best overall customer service experience. The Scheduling Specialist facilitates all coordination of regulatory and operator training requirements between its customers and clients.


The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

+ Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information.

+ Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.

+ Understands regulatory requirements and verifies training objectives.

+ Acts as back-up focal for TSA tracking for incoming clients.

+ Perform Export Compliance checks as needed.

+ Verify/collect pre-training documents.

+ Call customer/clients to confirm attendance and training objectives.

+ Manage client retention program.

+ Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies.

+ Familiarity with the company's product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue.

+ Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements.

+ Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications.


+ Bachelors degree in Business or Aviation Management preferred or three (3) years related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field.


+ Achieved a master level of all responsibilities of Scheduling Specialist, Associate.

+ One (1) to two (2) years of aviation experience preferred.

+ Requires knowledge of aviation industry terminology.


+ Excellent customer service skills.-Knowledge of aviation terminology as specified by FAA/NAA.

+ Knowledge of basic scheduling concepts and/or experience with scheduling software.

+ Detail oriented with excellent organization and time management skills.

+ Excellent verbal and written communication skills.

+ Ability to interact with various levels of management in a professional manner.

+ Ability to adapt to changes rapidly and perform in a fast-paced work environment.

+ Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.

+ Customer/client oriented and ability to adapt/respond to different types of personalities.

+ Fluency in English, through both verbal and written communications; able to speak, understand, read and write.

+ General knowledge of the following software: MS Office Suite, TMS Systems, CRM.

Please reach out to Jasmine Tamayo regarding this position if you have any further questions.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-05 Expires: 2022-10-06

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Scheduling Specialist

Kelly Services
Orlando, FL 32806

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