28 days old

Scientific Communications Specialist (Infectious Diseases) - NIH - Rockville

Kelly Services
Rockville, MD 20851
Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with the leading medical research center in the world. We are seeking an experienced individual to work as a **Scientific Communications Specialist (Infectious Diseases)** at the National Institutes of Health in **Rockville, Maryland** .

**This is a long-term contract position which offers:**

+ Competitive compensation and comprehensive benefit package

+ Optional health, vision, and dental plans

+ Vacation leave as well as 10 paid federal holidays and 401K plan.

+ Access to NIHs unparalleled resources and niche scientific initiatives

**TASKS/SERVICES. The contractor shall:**

+ Respond to all requests for information and/or publications.

+ Conduct appropriate research to respond to inquiries by using Internet resources.

+ Maintain up-to-date knowledge of NIAID research, research findings, and related activities through reviewing NIAID press releases, NIAID social media platforms, and other sources of information on NIAID research.

+ Provide continuing education to staff to keep up with NIAID trends and topics.

+ Update and maintain inventory language, as well as develop new language that can be used in multiple responses to similar inquiries.

+ Prepare accurate and timely emails and letter responses; prepare emails with the appropriate links and letters with the appropriate enclosures; send emails and mail letters; send incoming and copy of the response to OCGR.

+ Enter and track information into the Microsoft Dynamics Customer Relationship Management (CRM) System.

+ Evaluate the effectiveness of CRM; recommend modifications and/or alterations, and work with internal NIAID developers to implement recommendations.

+ Analyze information in CRM, such as how many inquiries were received over a specific time period.

+ Specify in CRM who has been assigned to each task as designated by the appropriate OCGR contact and follow up with the appropriate OCGR contact on cases that have not been completed.

+ Update and maintain the CRM Training Manual.

+ Use the Clarity Connect contact center software to answer telephone calls.

+ Update and maintain the Inquiry Response Policies and Procedures Manual.

+ Develop proposals for implementing changes that improve the performance of the inquiry response function.

+ Implement changes and document them in the Policies and Procedures Manual, as well as any training materials used for staff.

+ Track and respond to an increased volume of inquiries due to NIAID news and disease outbreaks.

+ Research, compose, type, edit, format, proofread, and send out final communication products.

+ Prepare draft responses to controlled correspondence received from the designated OCGR contact and provide final formatting.

+ Provide publications fulfillment by ensuring the requestors information has been captured in CRM; entering when publications have been mailed; and generating a packing slip that will be sent with the materials.

**REQUIREMENTS. The contractor must have:**

**Certifications & Licenses**

+ Masters degree in science related field or equivalent.

+ Minimum of four (4) years of experience in a related field.

+ 4+ years of experience in responding to inquiries from members of the public and other entities

**Skills (Ranked By Priority)**

+ Excellent written and oral communication skills


+ MS Office Suite

**Field of Study**

+ Miscellaneous Biology


When you apply, please know a Kelly Government Solutions Recruiter will review your resume and will contact you directly, if your skills and experience match the requirements of this position; a full job description can be made available at that time.

Due to the high volume of inquiries, we regret that we cannot accept phone calls. Even if you arent contacted for this position, you are still part of our talent network. All Kelly recruiters have access to your profile, which expands your opportunities even further.

As a specialty talent company, Kelly is committed to doing the right thing for our talent and clients. We stand up for equity, inclusion, fair treatment, and opportunity for all as these build the foundation of our Talent Promise. With a focus on safety, value, well-being, investment, and opportunity, Kellys Talent Promise confirms our commitment to those in search of a better way to work and live and to help discover whats next.

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

Looking to connect with premier government agencies or the top 25 federal government contractors? Kelly Government offers a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technical, professional, and administrative support roles. Our experts will find you the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances. Its just another way we make the job search work for you.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law. (
Posted: 2021-12-20 Expires: 2022-01-20

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Scientific Communications Specialist (Infectious Diseases) - NIH - Rockville

Kelly Services
Rockville, MD 20851

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