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15 days old

Scientific Product Manager - Carlsbad, CA

Kelly Services
Carlsbad, CA 92008
**Scientific Product Manager - Carlsbad, CA**


**Summary**


The Product Manager is responsible for managing and growing the product portfolio through efficient management of Marketing, Customer Service interface, trouble-shooting and problem-solving customer issues, and working closely with Business Development, Operations and Quality. This position requires extreme attention to detail, a customer-centric approach to problems, and the ability to effectively serve as the interface between the customer needs and the internal processes. This position will also be responsible for developing successful marketing campaigns focused on key market segments as well as implementing proactive sales strategies.


Specifically, this role will have 3 primary areas of focus: (1) Portfolio management (2) Revenue growth (3) Customer service.


**Essential Functions**


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


1. Meet sales targets for product lines using analytical tools provided by the Business Development Specialist with specific focus on long term OEM opportunities

2. Work closely with Operations and Quality to ensure proper forecasting, monitor inventory and trouble-shoot all complaints

3. Maintain CRM

4. Take and process orders

5. Identify and implement continuous improvement opportunities in the order processing system

6. Trouble shoot and solve customer issues related to complaints, shipping and technical support

7. Develop, track and report key metrics for orders volume, time to process, late shipments, complaints and problems


**Competencies**


1. Able to provide an excellent customer experience

2. Excellent communication skills

3. Order entry and administrative tasks

4. Ability to problem solve in customer facing situations

5. Personal Effectiveness/Credibility

6. Time Management


**Supervisory Responsibility**


This position has no direct supervisory responsibilities.


**Work Environment**


This job operates on-site and remote. Based on the responsibilities of the position it is required to work a minimum of 3-days a week on-site.


**Required Education and Experience**


1. A BA or BS in Marketing, Business or STEM is required. Customer Service experience is highly desirable.


**Eligibility Qualifications**


1. Excellent customer service

2. Experience with CRM

3. Outstanding attention to detail with strong verbal and written communication skills


**_For immediate consideration apply today!_**


**_Questions? Please reach out to Dustin at DUSG877@kellyservices.com_**


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

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Posted: 2021-02-15 Expires: 2021-03-18

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Scientific Product Manager - Carlsbad, CA

Kelly Services
Carlsbad, CA 92008

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