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17 days old

Scientific Systems Support

Kelly Services
Germantown, WI 53022
Kelly Scientific Resources is working with a pharmaceutical manufacturer in the Germantown, WI area. We are in need of a chemist or scientist to do Desktop Support of Laboratory systems. In this role, you will provide local and global PC support for over 200 different lab systems as well as standard PC desktop support for more routine tickets such as security software upgrades or PC upgrades/transfers. If you are a Field Service Engineer, Metrologist or Lab Systems Analyst that would enjoy taking their career in Information Technology Support, this could be for you.




**Responsibilities:**




+ Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

+ Build rapport and elicit problem details from help desk customers.

+ Prioritize and schedule fixes to problems. Triage and escalate problems when required.

+ Record, track, and document the help desk request problem solving process. This includes all successful and unsuccessful decisions made and actions taken throughout the resolution process.

+ Administer and maintain end user accounts, permissions, and access rights across manufacturing, laboratory systems and PCs.

+ Apply diagnostic utilities to aid in troubleshooting PCs, manufacturing and laboratory software systems.

+ Identify and learn appropriate software and hardware used and supported by the company.

+ Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

+ Install anti-virus and security software.



**Requirements**




+ BS degree in Chemistry, Biology or related scientific discipline preferred

+ 2+ years of industrial lab experience either in Quality of Development. Helpful to have analytical instrumentation experience such as HPLC, GC, FTIR and related software such as Empower

+ Strong Information Technology skills such a prior experience as a LIMS Administrator, Systems Administrator, Systems Engineer, etc.

+ Excellent communication and customer service skills





**Perks of working for Kelly?**



As a Kelly Services employee, you will have access to numerous perks, including:




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*



**_Apply Today!_**



**_NOTE: Please submit resume in MS WORD format_**








**Why Kelly** **** **?**



With Kelly, youll have access to some of the worlds highest regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.


You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your careerconnect with us today.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2019-11-04 Expires: 2019-12-05

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Scientific Systems Support

Kelly Services
Germantown, WI 53022

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