17 days old

Screen Repair Tech

Kelly Services
Nashville, TN 37230
Kelly Services is currently seeking a full time **Remote Technical Assistance Specialist** for one of our top clients in Nashville, TN! As a **Remote Technical Assistance Specialist** placed with Kelly Services you will be responsible for ensuring excellent consumer experience for all customers and clients by providing technical advice to all service technicians within the In-home service network.


**Pay:** $20-$24/hr.

**Schedule:** 9am-6pm

**Duties / Responsibilities:**

Support field technicians in applying best practices in the diagnosis and repair of cell phone devices under contract

Support all brands of cell phone devices sold by clients, including Apple, Samsung, and Motorola.

Be the technical expert on all consumer electronic product lines in their given industry

Troubleshooting assistance for in-home technicians via telephone and email

Responsible for decisions to repair or replace product

Provide authorization approval within company systems to approve advance exchanges when appropriate

Creating dispatch requests as necessary.

Identifying part numbers / kits needed to make a repair.

Ensure all transactions are properly documented in data management systems.

Use technology as needed to assist field technicians with repairs.

Help identify training needs of field technicians and relay back to the RSM team/training manager.

Assist the RSM team as needed.

Ensure field service technicians adhere to processes that meet client needs and expectations.

Develop and maintain strong customer relationships with service technicians within the service network.

**Knowledge / Skill Requirements:**

3-5 years plus as a phone repair technician.

Preferable experience in-home or on the road repairs.

High level of expertise in servicing Same Unit Repair cell phone devices.

Strong organizational and time management skills.

Excellent written and communication skills.

Strong verbal communication and customer service skills working with technicians.

Ability to manage multiple tasks in a fast paced environment.

Able to sit for long periods of time while talking on the phone and using a computer.

Ability to use MS Office applications and be comfortable learning and using multiple programs to accomplish the tasks at hand.

**If you are interested in this position please include a copy of your resume and email me at**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-10-28 Expires: 2019-11-28

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Screen Repair Tech

Kelly Services
Nashville, TN 37230

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