6 days old

Semiconductor Applications Engineer

Kelly Services
Billerica, MA 01822
**Semiconductor Support Technician** (Direct Hire)

**Location:** Billerica, MA (Relocation package available for qualified candidates)

**Pay:** $80,000 to $110,000 (Depending upon qualifications)

* All applicants applying for this job opening must be legally authorized to work in the United States and are required to have US residency at the time of application. Client is not able to provide sponsorship.

This position is a member of the customer support team and partners with field service engineers to ensure that repairs, installations, and upgrades at customer sites are successful.

The Semiconductor Support Technician assists with technical escalations that require additional support and communication between the factory, the field service engineer, the customer, and other relevant parties. The Semiconductor Support Technician studies technical applications: manuals, speaks with factory engineers, and communicates recommendations to either the field service engineer or the customer. This position may also offer suggestions for product improvements for future product designs.

**Key Responsibilities and Duties / Essential Functions:**

Assist Field Service Engineers with escalations for installs, repairs, and upgrades

Communicate with development or other product engineers to problem-solve, devise and implement solutions to obstacles that affect customer satisfaction concerning equipment

Tracks and reports implementation of improvements

Monitors status of incoming/returned parts RMAs, from customer returns, and may assist with coordinating warranty claims from customers

Manages failure analysis for non-conforming parts, (NCR)

Writes standard operating procedures for installation and preventative or other maintenance of equipment

Participates in weekly escalation meetings, tracking performance and driving solution

May require up to 25% international travel to customer sites

Other related job duties as assigned

**Education and Experience:**

Associates degree, (Bachelors degree preferred), in a technical discipline

2 or more years experience with troubleshooting and repair of complex electromechanical equipment

**Qualifications and Skills:**

Prior experience working with vacuum-based equipment

Experience with Wet Chemistry (Physical Vapor Deposition-PVD) or Plating equipment

Strong communication skills both verbal and written

Intermediate Excel user ability

Ability to develop basic presentations using PowerPoint and present status updates in meetings

Must be fluent in English, both written and verbal

Patience in communicating with non-native English speakers

Ability to travel internationally and obtain a US Passport and credit card for travel

_This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter listed below. Please contact recruiter_ **_Carl Blahnik_** _with questions, concerns, or email applications at_ **_carl.blahnik@kellyengineering.com_**

**Why Kelly** **** **Engineering?**

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the worlds most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, were here to guide you to the next step in your engineering career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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Semiconductor Applications Engineer

Kelly Services
Billerica, MA 01822

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