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19 days old

System Administrator

Kelly Services
Racine, WI 53408
Kelly Services is looking for a Level 3 Helpdesk/System Administrator to join our clients team in Racine WI.


Racine, WI (onsite)


Pay Rate: negotiable based on experience


Contract through Kelly Services with client (6 month minimum- extension likely, permanent placement possible)


The MIS department researches, develops, implements, customizes, upgrades, and retires a full spectrum of information systems technology and systems. We support the citys wide and local area network, personal computer and mobile devices, phone system, internet/intranet communications, security cameras, public safety systems, public access points, a TV station, GIS and AVL Systems, ERP and asset management system, and SCADA systems. We manage a 2.5 million dollar budget and support over 700 city employees.


POSITION PURPOSE:


We seek to build a team of Helpdesk Support Technicians (all levels) who can be cross-trained to perform multiple functions and are willing to apply their skills in multiple areas. Under minimal supervision, the Helpdesk Support Technician III will be responsible for tier 3 technical support and troubleshooting. Tier 3 is the highest tier in our 3-tiered support model. They provide systems and infrastructure administration and support for multiple software and systems, including O365, device administration, group policy management, and asset oversight. They also provide technical guidance, consulting with vendors and others to identify and resolve complex problems. The Helpdesk is committed to providing the highest level of technical support for our end-users.


ESSENTIAL DUTIES:


Promote a high level of customer satisfaction

SCCM and System administrator experience


Track and resolve tier 3 help desk calls in a timely manner, including support for


o Windows desktop and operating system


o Advanced hardware troubleshooting


o Desktop, mobile, and enterprise applications


o Intermediary network diagnostic and support


Provide intermediary to advanced system administration support


o Software upgrades, updates, maintenance, installation, and implementations


o System backups and updates


o Microsoft O365 Administration


o Organizational Group Policy Administration


Manage and run projects pertaining to the Helpdesk such as, software upgrades and implementations, equipment and device implementations, etc


Support projects requiring basic expertise in server operating systems, SQL, firewalls, and office networks


Maintain a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting


Manage ticket escalations from other technicians


De-escalate situations as needed


Coordinate priority work with the team


Provide training and assistance to Helpdesk Support Technicians


o Wiping incoming devices, coordinating hardware rollouts, delivery of equipment, hardware imaging, inventory reconciliation, network jack diagnosis


o Microsoft Windows Server infrastructures support for basic roles (AD, DHCP, DNS, File, Print)


o Recovery testing to confirm availability of systems where outages have occurred


o Virus removal and protection with various small business and Enterprise level products


o Knowledge of industry best practices of processes and procedures relating to basic security and helpdesk functionality


Alert clients and team members when a major problem is suspected


Review, create, and maintain documentation pertaining to support processes and instructions


Work with vendors to facilitate software and system support


Evaluate effectiveness of new utilities and tools


Provide additional support for virtual meetings, primarily through zoom, which may occur after regular business hours


Could be asked to participate in an on-call rotation


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:


7+ years experience with technical support and troubleshooting, IT device repair, IT security/vulnerability remediation and 2 years systems administration experience OR Bachelors degree from an accredited college or university in Information Technology, Information Systems, Computer Engineering, or a similar major and 3+ years experience with technical support and troubleshooting, IT device repair, IT security/vulnerability remediation


MCSE or similar certification


5+ years experience as Helpdesk Support Technician II


Excellent desktop support troubleshooting and analytical skills - Windows, Android, Apple, various smartphones, tablets, and all Microsoft Office O365 applications


Experience personally supporting Wi-Fi, DHCP, DNS, HTTP, ICMP, IPv4/6


Expert in user setup and administration, roles, profiles, sharing rules, and other security concepts


Excellent organizational, oral and written English communication and documentation skills


Excellent listening skills to determine user problem


Aptitude for providing excellent customer service


Ability to problem solve, prioritize, and multitask


Ability to juggle and communicate around multiple priorities


Ability to work within and manage various deadlines


Knowledge and ability to manage projects and project resources


Excellent telephone etiquette


Analytical, curious mindset, and the ability to learn new technologies and environments quickly


Knowledgeable, patient, and kind


Good time management skills


Ability to work independently but also train others


Ability to take initiative on project, priorities, and tasks without needing to be told


Must consistently meet or exceed required performance criteria


KNOWLEDGE, SKILLS, AND ABILITIES PREFERED:


Administration of Windows servers


LAN/WAN and basic network troubleshooting and problem solving


Familiarity with email server and spam filtering technology


PHYSICAL DEMANDS OF THE POSITION:


Sitting and typing at a terminal while viewing a computer screen. Must lift, carry, or pull up to 50-pound boxes of paper and equipment as necessary. Manual dexterity sufficient to accomplish the duties and skills listed above. Acuity of senses sufficient to accomplish the duties and skills listed above.


ENVIRONMENTAL/WORKING CONDITIONS OF THE POSITION:


Sitting at a desk in an air-conditioned/heated office. Ability to travel to any City building to support user departments.


This job is fully in the office but may be able to work remotely or flex schedules in certain situations. While in the office, during COVID-19, there may be times you must wear a mask and follow social distancing.


EQUIPMENT USED:


Telephones, computer terminals with associated peripherals, software, and troubleshooting tools.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Technology?**


Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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Posted: 2022-09-14 Expires: 2022-10-31

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System Administrator

Kelly Services
Racine, WI 53408

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