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Senior Developer-Service Now

Kelly Services

Norcross, GA
Job Code:
Kelly Services
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Job Details

Job Title Senior Developer-Service Now

Jobid US24R6RS_BH1425964

Location: Norcross, GA, 30093, USA

Description **Senior Developer-Service Now** - **Atlanta OR Richmond, VA**

" _Use this link to chat with a recruiter now_ : “

**Length: 3 months W2 Contract-to-Perm**

**Pay: $65.00 to $75.00 /hour**

**Reason for opening:** Client has over 80% of the available Service NOW modules and is constantly needing to put projects in development. The role is open due to additional work
**Focus:** manager would like someone Sr. who has focused on reporting and analytics within Service NOW

(e.g. Those duties that are considered essential functions of the job)
• Supports the full life cycle of the ServiceNow Platform (releases, enhancement, upgrades, etc.)
• Establishment and adherence to ServiceNow development standards
• Solve complex problems, design user-friendly interfaces, and optimize processes through
• Creation and documentation of test cases, as required for Service Management (SM) tool changes
• Workflow design, management and orchestration between tools and groups.
• Support all ITIL processes
• Support Service Management (SM) analytics, including all operational reporting aspects of SM tool
(SLAs, KPIs, dashboards, ad hoc, etc.) using ServiceNow Performance Analytics.
• Serve as a resource for user acceptance testing for tool upgrades and enhancements
• Provide system administration support as needed
• Provide support as required for configuration management process (CMDB) and other Master Data
• Maintain routine status of compliance to identified key processes and policies
• Analyze and verify process execution for completeness, consistency, comprehensibility, feasibility,
and conformity to standards
• Maintain the technical landscape integrity for SM tool, and adopt best practices as appropriate
• Responsible for identifying areas of potential process improvement, and reporting them to
• Facilitate Master Data loads and other integration requirements related to Merger & Acquisitions
• Participate in efforts to improve or revise existing processes or policies
• Analyze and verify process execution for completeness, consistency, comprehensibility, feasibility,
and conformity to standards
• Ability to wear multiple hats i.e. administrator, business analyst, tester, developer)

• All levels of IT organization
• Human Resources
• Communications
• Internal Audit
• Procurement and Payables
• BU and SBU organizations
• IT vendors and strategic partners
• External Auditors

• Certified ServiceNow Application Developer strongly preferred
• Bachelor’s degree, IT discipline preferred
• 3-5 years’ experience administering an enterprise ServiceNow environment is required
• Required experience in JavaScript, SOAP & REST Web Services, and UI/UX Design.
• Extensive experience in ServiceNow deployment, design, architecture, and operations including
customer portal, Service Asset and Configuration Management (SACM), Project Portfolio
Management, Service Mapping, and Performance Analytics.
• Desired experience in Angular JS, HTML, Bootstrap, JSON, JQuery, Structured Query Language (SQL)
• Internal knowledge of WestRock or other manufacturing operations a plus
• Demonstrated problem solving and analytical skills
• Strong attention to detail, accurate and process oriented
• Highly flexible and adaptable to change
• Service Management fundamentals certification preferred (ITIL, COBIT, Six Sigma, etc.)

**APPLY NOW!!** **Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM**

**OR** " _Use this link to chat with a recruiter now_ : “

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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