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24 days old

Senior Engineer/IT Consultant (Direct Hire)

Kelly Services
Santa Rosa, CA 95404
**Senior Engineer/IT Consultant**


**Direct Hire**


**Location Santa Rosa, CA**


**Job Description**


This position requires you to live in the Sonoma County or surrounding area in CA and must have a minimum of 3-years of experience working for a company that is known in the industry as a Managed Service Provider (providing outsourced IT services).


The Senior Network Engineer/Technician is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions on a project basis, has a passion for solving complex technical problems and mentoring others to do the same, stays abreast of technology trends and advancements, and thrives in a fast-pasted and dynamic environment. If working for a small local office focused on serving small to mid-sized businesses to perform better, grow faster, and achieve more by leveraging technology sounds appealing to you, wed love to hear from you!


EXPERTISE AND SKILLS REQUIRED


+ Passion for delivering remarkable customer experience and success.

+ Excellent understanding of troubleshooting the client and server operating systems outlined in the Main Job Tasks & Responsibilities section below.

+ Ability to communicate complex IT concepts and solutions to non-technical clients.

+ Strong interpersonal, communication, and collaboration skills.

+ Diagnosis skills for technical issues.

+ Ability to multi-task and adapt to changes quickly.

+ Understanding of support tools, techniques, and how technology is used to provide IT services.

+ Strong decision making and outstanding project management skills.

+ Be self-motivated, reliable and punctual.

+ Strategic and detail orientated.


MAIN JOB TASKS & RESPONSIBILITIES


+ Conduct network discoveries and customer onboarding for new managed service customers.

+ Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers to enable a more productive, secure and stable environment in line with best in class IT practices.

+ Lead options discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure, stable, and productive environment.

+ Provide exceptional customer experience and technical expertise on inbound calls, and escalated tickets generated by our customers.

+ Log time entries and notes for support and maintenance performed using our PSA.

+ Provide customers with timely written and oral updates regarding their projects and/or cases.

+ Update and maintain customer information in our documentation system as changes in their environment occur.

+ Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.

+ Participate in our on-call rotation with the Level 2 and 3 Help Desk and Engineering staff.

+ Troubleshoot issues relating to:

+ Windows Server 2008/2012/2016 and SBS variants

+ VDI, VM/Ware, and Hypervisor

+ Windows domains and workgroups

+ Windows networking (mapped network drives, shared folders, printers, etc.)

+ Active Directory

+ User profile creation and modification

+ Group Policy Objects

+ Firewall Configuration (VPN, port forwarding, etc.)

+ LAN/WAN connectivity

+ Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)

+ Hardware diagnostics (servers/workstations/laptops)

+ Microsoft Office Suite (2007-2016)

+ Windows 7/10

+ macOS

+ Android/iPhone/Blackberry/Windows Phone OS

+ Cloud phone providers such as DSCI, Jive, and SKYPE.

+ Third party applications with the assistance of the vendors support staff.


Qualifications and Experience:


+ Minimum five years experience within relevant IT fields.

+ Associate or Bachelors degree, in computer science, information sciences, or related field preferred.

+ Minimum three years experience in Managed Service Provider environment.

+ Familiarity with the following brands: APC, Apple, Cisco, Cisco Meraki, Datto, Dell, HP, Intronis, Lenovo, Microsoft, Netgear ProSafe, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android.

+ Experience using Autotask, Kaseya, IT Glue, Printer Logic, Addigy, AWS, a plus.

+ Certifications Preferred: CompTIA A+ CompTIA Net+ CompTIA Security+ MCDST MCSA

+ Clean Drivers License required


We offer great benefits, diversity of work assignments, in a team orientated work environment.


We partner with small to mid-size business who recognize the value of leveraging technology to succeed. We do this by blessing our customers with excellence and instilling a culture that empowers our team to enjoy success in their own lives.


Job Type: Full-time


COVID-19 considerations:

Our team currently works remotely in alignment with local SIP orders. Our senior technicians do work at client sites for key project deliverables. We require masks, health screens, and temperature checks for anyone coming to our office or going onsite.


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-03-26 Expires: 2021-04-26

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Senior Engineer/IT Consultant (Direct Hire)

Kelly Services
Santa Rosa, CA 95404

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