1+ months

Senior Field Service Technician

Kelly Services
Loveland, CO 80539
Note: This is a full-time, direct-hire,No C2C, 3rd party or H-1B at this time. This position is ONSITE in **Loveland, CO** (80537). We appreciate all of our applicants, but we are not able to sponsor at this time. Pay up to $70,000.

We are looking for a Sr. **Field Service Engineering Technician** , responsible for providing a high level of on-site and remote support to our customers and service providers. A qualified person in this position acts as a mobile field service technician to resolve technical (mechanical, hydraulic, and electronic) issues in a timely fashion in order to maintain a high level of customer satisfaction. This position is multi-functional, serving as a technical resource to help customer and service provider technicians identify, troubleshoot, and resolve in-field issues along with a number of other responsibilities within the.

**Position Summary**

+ Serve as a customer-facing technical member of the Customer Operations team.

+ Install, commission, troubleshoot, repair, and maintain existing and future fielded products (local and remote).

+ Interface and communicate with engineers, other staff, and customers to provide effective end-user support to resolve issues.

+ Serve as a professional representative of Lightning Systems with timely and courteous responses to customer service calls.

+ Develop and maintain service information and history using the companys service database and other software tools.

+ Consult with engineering teams to troubleshoot and resolve unusual in-field issues or problems.

+ Develop documentation, processes, and procedures related to best practices; develop thorough knowledge of these documents and processes and instruct others in their application.

+ Read and evaluate installation and service material (engineering drawings, schematics, diagrams, etc.), make appropriate updates and revisions as necessary.

+ Provide serviceability input during design reviews (prevent serviceability problems before they arise).

+ Advise staff regarding in-field product performance, customer satisfaction, and areas of potential product improvement.

+ Provide on-site training and periodic audits of our authorized conversion and service providers.

+ Provide on-site training for Lightning Systems customers (driver and technician training).

+ Assist with testing, repair, and production duties at HQ technical


+ Certificate of Completion from accredited automotive technical school or comparable experience

**Required Attributes and Knowledge**

+ Electric vehicle maintenance and repair experience

+ Medium and Heavy Duty truck experience

+ Automotive diagnostics (CAN, OBDII) and repair experience

+ Certificate of Completion from accredited automotive technical school

+ Excellent Customer Service oriented skills and attitude

+ Comprehensive knowledge of shop and automotive tools

+ Excellent mechanical and electrical aptitude

+ Good interpersonal communication skills, ability to effectively communicate in-person, over the phone, and in written formats

+ Proactive, self-motivated, and independent worker; ability to work alone or as part of a team (both LS and non-LS personnel)

+ Valid drivers license with clean driving record

+ Ability to read drawings, prints, schematics, and diagrams

+ Strong troubleshooting ability and outside of the box thinking

+ Must be proficient with computers (MS Office suite, basic networking, service tracking software)

+ Ability to travel (may exceed 25% of time, travel can be irregular and immediate)

+ Extended work shifts, may exceed 12 hours at times

+ Excellent problem solving and creative thinking

+ Highly organized and documented

+ Proven service experience / history.

**Desired Attributes and Knowledge**

+ Vehicle programming experience (tuning and optimization with software)

+ Automotive wiring experience

+ Commercial Drivers License (CDL)

If interested directly email resumes to

**Why Kelly** **** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-08-26 Expires: 2019-10-31

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Senior Field Service Technician

Kelly Services
Loveland, CO 80539

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