JobWatch

28 days old

Senior Help Desk

Kelly Services
Dallas, TX 75219
**Senior Help Desk**



**Job Duties:**




+ Works directly with executive/VIP end users to provide high urgency IT support

+ Works in trouble ticket queue using to resolve end user issues opened via Remote IT Support. Works with end users via telephone or email using remote tools when necessary.

+ Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

+ Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

+ Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

+ Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

+ Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

+ Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

+ Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary

+ Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.




+ Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments.

+ Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.

+ Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.

+ Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.





For immediate consideration, please send your resume to norman.daerda@kellyit.com




**Why Kelly** **** **?**



By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-10-30 Expires: 2020-11-30

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Help Desk

Kelly Services
Dallas, TX 75219

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast