18 days old

Senior IT Support Technician

Kelly Services
South San Francisco, CA 94080
**Senior IT Support Technician**

Location: South San Francisco, CA (on-site)

Duration: Contract to Hire

Kelly Technology is currently recruiting for a Sr. IT Support Technician to work on-site in South San Francisco. This role is heavy MacOS and some Windows support. Prior experience with JAMF for MDM is highly desired but not required.

The Senior IT Support Technician provides delivery of end-user support for employees, including remote users. Senior IT Support Technician oversees the overall flow of support processes and coordinates the implementation and use of support delivery/automation tools such as machine imaging/buildout, application provisioning, and remote support systems. Supported technologies include Mac and Windows workstations, Office 365, Cisco phones, and other on-premises and hosted systems.

Senior IT Support Technician with the core purpose of being the point of escalation for the tier 1 and tier 2 support technicians under the Corporate Infrastructure team. This role also functions in an Operations capacity for our Corp IT Engineering team, verifying, validating, and testing bugs, changes, and other production impacting issues alongside our Corp IT Engineering team.


Lead user service-delivery function

Review tickets within the CORP IT space for trending issues/impacts and engage accordingly

Review, update, create knowledge articles as needed when issue, resolutions, or processes are defined.

Help team overcome obstacles and be a point of escalation when issues arise

Provide support to end-users

Be the check gate between support and engineering.

Triage and assign tickets, taking ownership of assigned tasks.

Troubleshoot complex issues with Mac OS, Windows 8, and Windows 10 operating systems.

Engage with Engineering weekly meetings and understand, engage, support them as required.

Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.

Document work and contribute to knowledge base

Manage workstations

Deploy and decommission workstations.

Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.

Create and maintain system/software deployment images and scripts.

Manage hardware inventory and keep records of system location / movements.

Be an integral part of the image control and management process

Control access to systems

Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.

Follow documented processes to manage access to company resources.

Develop and streamline departmental processes

Contribute to development of departmental processes, with consideration of practicality and compliance with applicable standards.

Work closely with Engineering teams to support staff to identify and take care of bugs, and design solutions and expansions

Offer technical support to the executive staff for internal network functions and any Internet-enabled applications

Develop tests and automations to reduce workload, risk, touchpoints, and other value add opportunities.

Required Skills:

4+ years in system support role with familiarity of support standards and customs including

2+ years in infrastructure role capacity such as network, security, operations

Mac OS X use and support

Supporting Windows clients; Windows 7, 8.x, and 10

Strong knowledge and practical use of Mac OS and Windows OS/Microsoft Office365

Well-organized, reliable, and attentive to timelines

Fundamental understanding of corporate infrastructure, and functional support

Attention to detail and the ability to manage competing priorities

Creative, flexible with solid troubleshooting skills

Proven ability to function well in a team environment

Good knowledge and practical use of Microsoft Office Suite of products

Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences


BS/BA degree preferred, but not required

A+, Net+, Sec+ Certifications (or similar) preferred.

Basic computer networking

Microsoft Office suite for Windows and Mac platforms

Active Directory infrastructure

Office 365 use and management

Scripting in PowerShell or similar

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Technology?**

Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-12 Expires: 2022-10-13

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Senior IT Support Technician

Kelly Services
South San Francisco, CA 94080

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