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Senior Specialist, Lighting Specialist

Kelly Services


Location:
Milwaukee, WI
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US33Y8KS_BH1425535
Categories:
  • Customer Service
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Job Details

Job Title Senior Specialist, Lighting Specialist

Jobid US33Y8KS_BH1425535

Location: Milwaukee, WI, 53208, USA

Description **Senior Specialist, Outdoor Lighting**

**Direct Hire**

Work as a team member to provide process and technical support to internal and external lighting customers. Develop and implement cost effective solutions to lighting related issues involving a wide range of internal departments as well as all classes of external customers and other stakeholders. Design and manage processes to increase levels of customer service and satisfaction, optimize the revenue to expense ratio, and improve the efficiency and effectiveness of the Outdoor Lighting program.

The Specialist is an intermediate level position and typically works on projects and issues of small to medium scope with moderate complexity. Normally receives general instructions on routine work and more detailed instructions and guidance on new work. Frequently relies on senior and supervisory staff for input.

The Senior Specialist is a senior level position with advanced technical and management knowledge and experience, and typically works on projects and issues of medium to large scope with higher levels of complexity. Normally receives little input on daily work and only general instructions and guidance on new work. Provides input to program, policy and strategy decisions, and has a lead role in developing and implementing projects, programs and policies.

**Essential Functions:**

Summarize the essential duties/responsibilities regularly performed and normally assigned to the position.


+ Provide procedural and technical lighting consultation including computerized lighting design, product recommendation, project management, engineering support and training programs to internal and external customers.
+ Proactively manage information to continuously improve the quality of lighting data provided to Mapping and Billing and to increase the efficiency, accuracy and functionality of the lighting database.
+ Design and implement processes to improve efficiency, accuracy and timeliness of design, pricing, and implementation of lighting projects.
+ Recognize, investigate and correct billing discrepancies through database queries, field visits and customer interaction.

+ Recognize and facilitate process and customer service improvements, and represent Night Aura on cross functional process improvement and implementation teams.
+ Measure, report and benchmark financial, procedural and operational performance
+ Address lighting material and installation issues including product specification, construction standards, applications, compatibility, failure analysis, inventory and pricing
+ Provide marketing and sales support by developing and implementing a Marketing Plan, including management of internal and external customer communications and web sites.
+ Lead ad hoc teams of Designers, Job Owners, clerical employees and Operations in relation to specific lighting projects and processes.
+ Senior Specialist demonstrates a wide degree of creativity and expertise in a variety of the outdoor lighting concepts, and is considered a top level contributor and specialist.
+ Senior Specialist frequently initiates and leads projects and teams, having sole responsibility for project management, coordinating support, overcoming obstacles, and monitoring and reporting results.
**Why Kelly** **®** **?**


Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



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