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7 days old

Service Center Specialist

Kelly Services
Chicago, IL 60684
Service Center Specialist - 100% remote


Located in: Chicago, IL 60601


Candidate needs FINRA Series 7 & 65/66 or Series 7 & 63


Our client is looking for a Service Center Specialist to provide consistent customer service and support to a network of Financial Advisors (FA) on questions, concerns or matters pertaining to, but not limited to, submitting business, finding and completing forms, account maintenance, general inquiries and resolving issues. Additionally, this individual will interface with all levels of the BLS team as well as potential and current public customers on questions pertaining to their securities and/or advisory accounts.


As a Service Center Specialist, your responsibilities will include:


+ Answer incoming Financial Advisors and customer service calls for BLS products and services.

+ Receive, evaluate and respond to customer inquiries.

+ Research inquires and respond in a professional manner within specified timeframes.

+ Maintain current knowledge of corporate policies, products and departmental procedures. Updates will be communicated from management but maintaining and applying this knowledge is required on the part of the Service Center Analyst.

+ Assist Financial Advisors with the preparation of documentation or paperwork needed to support sales execution.

+ Maintain departmental goals for quality & productivity.

+ Interface with management, customers, Financial Advisors, and other internal departments on all customer service-related issues.

+ Recognize when a customer complaint is being initiated and alert compliance.

+ Escalate service issues when necessary.

+ Maintain the BLSFA Support email address to further support FAs on account opening and handling procedures.


The Service Center Specialist position is well-suited for you if you:


+ FINRA Series, 7, 63/66 or equivalent.

+ Must have effective and professional oral and written communication skills.

+ Ability to multi-task by researching multiple systems and entering data while talking to customers.

+ Customer focused and team oriented.

+ Proficient with Microsoft Office Products; knowledge of CRM systems preferred.


Hourly rate: $18-24/hr


Qualified Candidates will have:


+ Minimum of high school diploma or equivalent, college degree preferred.

+ Typically has up to two or three years of customer service and/or call center experience.

+ Securities Industry or equivalent financial services experience preferred.

+ Candidate needs to be vaxxed


Our client offers an excellent benefits package, which includes, medical, dental, 401(k), paid vacation and much more


Email your resume to micb481@kellyservices.com for instant consideration. Thank you.


\#P1 #cb #chicago


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-08-05 Expires: 2022-09-05

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Service Center Specialist

Kelly Services
Chicago, IL 60684

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