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15 days old

Service Center Technician

Kelly Services
St Louis, MO 63103
**Service Center Technician**


St Louis, MO/Remote After Training


(6-10 wks of onsite training in St Louis is required, then work remotely from home)


6-month contract to hire


Start Date- Oct 25th


Compensation: $18/hr


Must have Covid Vaccine and provide vaccination card by start date


**Available Shifts:**


Schedule A: 7:00am-5:30pm (8 hour days, flexible on start time)


- 2 week working schedule as follows: Sunday, Monday, OFF Tuesday, Wednesday, Thursday, Friday, OFF Saturday, OFF Sunday, Monday, Tuesday, Wednesday, Thursday, OFF Friday, Saturday


Schedule B: Midnight-10:30am


- Working Sunday-Wednesday and off Thursday-Saturday


Schedule E: 6:00am-4:30pm (8 hour days, flexible on start time)


- 2 week working schedule as follows: Sunday, Monday, OFF Tuesday, Wednesday, Thursday, Friday, OFF Saturday, OFF Sunday, Monday, Tuesday, Wednesday, Thursday, OFF Friday, Saturday


**Service Center Technician Job Description:**


+ Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment

+ Typical activities include:


- Event Management


- Service Request Fulfillment


- Incident Management


- Problem Management


- Access Provisioning


- Continual Service Improvement


Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures


+ Handles service requests that are predominately routine but which require skilled use of standard screens, scripts, procedures and references

+ Requires general knowledge of company products and services

+ Applies training and/or experience to resolve specialized or more complex Tier 1 problems

+ Requires ability to skillfully navigate problem resolution system and other related applications

+ Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)

+ Ability to troubleshoot and resolve technical support questions of customers

+ Preferred: Knowledge of networking


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-01 Expires: 2021-11-01

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Service Center Technician

Kelly Services
St Louis, MO 63103

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