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Service Contract Administrator

Kelly Services

Dublin, OH
Job Code:
  • Healthcare
  • Coordinators
  • Monitoring
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Job Details

Job Title Service Contract Administrator

Jobid US4757AV_24616289

Location: Dublin, OH, 43016, USA

Description **Job Description**

Description of Work:

- Small office type environment with phone monitoring/recording capabilities in an off-site location

- Resolves client issues, concerns and inquiries through phone, fax and email regarding processes and policy

- Receiving in bound calls from pharmacy customers regarding product inquiries or orders. (35-50 calls per person per day)

- Working closely with customers and manufacturers to procure and drop ship Home Healthcare product to our customers

- Order placement with the manufacturer and follow up to confirm receipt and satisfaction by the customer

- Return processing for Home Healthcare drop ship orders

- Cisco phone metric tracking for productivity of calls received, lost, and drop ship orders placed

- Outbound calls for new items or special promotions to key customers. Attendance at Manufacturer in-services for education on new products. Receive calls related to Cardinal Health private label product issues or concerns and document for Quality and Regulatory Compliance

- Partner with manufacturers, numerous internal business units, and our customers so that quality front- end products and services are delivered at the best possible value which allows optimal consumer care

- Develops comprehensive understanding of Cardinal Health organization.

- Provides enhanced customer service upon receiving incoming inquiries from Executives (SVPs and above)

- The Coordinator position reports to the Supervisor of the Home Healthcare Drop Ship Customer Support

- System experience with: MS Excel, Word, and Outlook, SCORE/DSA, MIF, CSW, Cisco Phone System.


- Excellent customer service phone skills

- Detail oriented with follow-up skills

- Dependable attendance

- Accountable work ethic

- Associate degree required, bachelor s preferred

- 2-4 years- experience in a customer service-oriented role required

- Prior computer experience using Microsoft Office systems required

- Understanding of Home Healthcare products helpful

- Strong interpersonal skills and customer service experience a must

- Ease of rapport with diverse personalities

- Detail oriented and ability to work cohesively in a team environment

- Call center, medical background, and bi-lingual helpful but not required


**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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