16 days old

Service Coordinator

Kelly Services
Pleasanton, CA 94588
**What's next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Kelly is staffing for a **Service Coordinator** with a company in the pharmaceutical industry. This role will be in **Pleasanton, CA.**

**Title:** Service Coordinator

**Shift:** 1 st (Onsite)

**Pay: $** 20-21/hr

**Job Description:**

+ Handling Calls that come in externally to a call center.

+ Making decisions on what any issues are an if we can or cant resolve the issue over the phone

+ If issues cant be fixed via phone call, coordinating service by coordinating service onsite or sending out a new item.

+ Multi-faceted role: billing, product issues, manufacturing sites, and maneuvering products When something goes wrong with a product the call comes into an external AbbVie Call Center and they decide what is wrong, if they can't fix it on the phone it comes to this group. From here we coordinate service by either dispatching someone to fix things onsite or sending out a new item. Looking for someone more technical and able to handle a multi-faceted role: billing, product issues, manufacturing sites, and maneuvering products. This role is highly transactional and it's important the selected candidate is smart and a solid worker. **Requirements:**

+ Associate Degree or 12-year pharma, health care, or regulated industry

+ Experienced with product returns & replacement.

+ Demonstrated ability to work with cross-functional teams

+ Ability to dispatch Field Service Eng. to process product updates/repairs.

+ Excellent organizational skills, attention to detail, and strong oral and written communications skills.

+ Experience with ERP systems, i.e., SAP & Sales Force.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-16 Expires: 2022-10-17

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Service Coordinator

Kelly Services
Pleasanton, CA 94588

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