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15 days old

Service Coordinator

Kelly Services
Scottsdale, AZ 85258
**SCOTTSDALE, AZ. Direct Hire Opportunity! $19+ /Hour**


We are looking for 1 permanent placement of a full time Service Coordinator.


Full time On Site


Work Hours: Monday Friday, 7am 4pm MST


Pay is dependent on experience.


$1000 retention and performance bonus in year one of employment (based on performance: $200 at 90 days, $300 at 6 months, $500 at 12 months)


**What do we offer ?**


+ **The challenge of meaningful work - we offer opportunities to grow and develop your skills and a truly rewarding career in assisting our customers**

+ **A unique culture where people convert their passion into action in serving our valued customers**

+ **Nine paid holidays a year plus a generous PTO and vacation time off plan**

+ **Great benefit plans, major medical, dental and vision**

+ **Company 401(k) plan with an employer match.**

+ **Competitive compensation commensurate to your experience and qualifications.**

+ **$1,000 retention and performance bonus in year one of employment**


**JOB SUMMARY:**


**Under the direction of the Customer Satisfaction Manager, the Service Coordinator is responsible for completing a variety of data entry assignments, maintaining logs, scheduling installations, tracking and processing Return Authorizations (RAs), and for providing customer service to in-coming callers and to other departmental personnel as needed.**


**ESSENTIAL FUNCTIONS:**


+ **Continually provide exceptional customer service to both customers and internal stakeholders.**

+ **Coordinates service dispatch calls, obtains purchase orders, complete forms for parts to be shipped by A/R.**

+ **Serves as a liaison for Service to Sales and Accounting Departments.**

+ **Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments.**

+ **Updates dispatch logs including the closing of Service calls on a daily basis.**

+ **Track Return Authorization (RAS). Creates, closes and sends the appropriate documentation to customers for return parts.**

+ **Schedules incoming Service requests with appropriate Service team members.**

+ **Responsible for part ordering for customer orders.**

+ **Participate in weekly department meetings.**

+ **Responsible for escalating customer complaints to Regulatory Affairs or responsible department.**

+ **Creates estimates, obtains purchase orders, and verifies billing accuracy.**

+ **Follows the companys Quality Policy, The Departments Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction**


**BASIC QUALIFICATIONS:**


**Education:**


+ **High School Diploma or GED**


**Experience:**


+ **Minimum 2 3 years of customer service experience with an emphasis on addressing email inquiries and phone calls.**

+ **Must have strong computer skills with various Microsoft applications.**

+ **Salesforce or ServiceMax experience is a plus.**


**COMPENTENCIES:**


+ **Ability to work professionally with many different personalities and customers.**

+ **Demonstrated passion for problem solving and serving customers.**

+ **Excellent oral and written communication skills with a passion for working with customers.**

+ **Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.**

+ **Strong desire to work in a team environment while contributing to the team success.**


**WORKING ENVIRONMENT:**


+ **Work is performed in an office environment with peers in a team setting**

+ **Typical workweeks are Monday through Friday**

+ **Available work schedules:**

+ **7:00am 4:00pm**


**We support a drug free work environment**


**EOE/M/F/Disability/Vet**


**Please reach out to Samantha directly 775-276-3251 call/text**


**Send resumes to** **SamL716@kellyservices.com**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-05-13 Expires: 2022-06-13

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Service Coordinator

Kelly Services
Scottsdale, AZ 85258

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