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Service Coordinator

Kelly Services


Location:
Sterling Heights, MI
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US0000JH_24664929
Categories:
  • Healthcare
  • Information Systems
  • Coordinators
Kelly Services
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Job Details

Job Title Service Coordinator

Jobid US0000JH_24664929

Location: Sterling Heights, MI, 48311, USA

Description **Job Description**

Service Coordinators provide HR support for KellyConnect clients and temporary employees. KellyConnect supports a variety of client programs with on-site and virtual employees across many states. Service Coordinators act as employee advocates and advisers to operations in supporting business initiatives. Service Coordinators continually strive to meet and exceed service delivery goals and customer expectations, while exercising discretion and independent judgment in making decisions.

RESPONSIBLITIES

Candidate Recruiting:

- Completing candidate eligibility checks

- Conducting candidate interviews using video interview technology

- Updating applicant tracking system information, creating talent profiles and initiating eRegistration in KSN

Onboarding New Employees:

- Contacting candidates to explain the onboarding process, including I-9 and required screening

- Initiating remote I-9 for completion

- Reviewing criminal disclosures

- Offering employment and following up with formal offer letter and training instructions

- Auditing hiring paperwork and required documentation and updating appropriate systems

Employee Relations Support:

Service Coordinators assist employees and operations with several issues, including a high volume of personal information updates, attendance, payroll, medical, and corrective action escalations, as well as processing of resignations and terminations. Additional support provided: investigations related to harassment and other work environment concerns, compensation and role change processing, coaching and counseling, and other tasks as required.

- Personal information updates: contact information changes, processing of relocations

- Attendance: contacting employees regarding absenteeism, performing wellness checks

- Payroll: processing Direct Deposit and Money Network Service changes, W-4 updates, timecard disputes, and manual timecards as needed

- Medical: assist with work restrictions, Family Medical Leave Act (FMLA) requests, accommodations under the ADAAA, and protected local and state leaves.

- Corrective action: reviewing corrective action for accuracy and consistency

- Resignations/Terminations: contacting employees to discuss end of assignment, employment eligibility, and other offboarding details

**Requirements**

- Strong attention to detail, team-oriented, technologically proficient, and capable of working in a flexible environment

- Able to work with minimal supervision, using time management skills to prioritize tasks for completion

- Proficient Microsoft Office (Word, Excel, Sharepoint, Outlook); Salesforce (preferred)

- Excellent oral and written communication skills

- Strong emotional intelligence and ability to empathize with others' concerns

- HR or leadership/management experience (or equivalent education) preferred

**Why KellyConnect** **®** **?**

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. Andthrough Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we canopen your job search to a new world of opportunities. You get a more flexible career, your way:choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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